Regional Workplace Manager
| Dyddiad hysbysebu: | 23 Mehefin 2025 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 23 Gorffennaf 2025 |
| Lleoliad: | IP33 1TJ |
| Cwmni: | Mitie |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 77284 |
Crynodeb
The purpose of this role is to lead the soft service delivery supporting the Compliance Manager on the Department for Transport (DfT) facilities management contract within their geographical area of responsibility (Peterborough, Norwich, Cambridge & Colchester area). The role is responsible for supporting all areas of soft service delivery to all affected properties within the defined geographical area (East of England).
The role will provide operational leadership and direction to ensure compliance with service delivery obligations, support the Compliance Manager in management of the P & L, SLA's and KPI performance measurement.
The role will provide leadership to all staff and key supply partners, inspiring performance excellence across all levels and in all soft service delivery areas, working within the agreed commercial model and budgets and to drive innovation, operational excellence, and continuous improvement in delivering a best-in-class soft service provision.
Candidates will be required to meet security checks (BPSS & NPPV Level 2) to work on the client premises.
Main Duties
-To support the Compliance Manager in managing the Soft service delivery throughout their geographical area in line with contract obligations and service standards.
-To manage the cleaning teams and ensure appropriate levels of resources are deployed with succession and development plans in place.
-Ensure all activities are carried out in accordance with all statutory requirements and corporate policies including, but not limited to, Health and Safety, Quality Assurance, Environment & Sustainability and Employment Legislation.
-To embed a zero accidents culture of Health and Safety within the contract
-Support the Customer Relationship & Experience Managers to liaise and communicate with senior client business unit representatives on all areas of Soft service delivery, performance improvement and service development.
-Ensure that the budget is adhered to, and all levels of expenditure are within the set contract targets.
-To drive performance levels across the region with implementation of Business Improvement Plans to ensure continuous improvement, best practice and innovations are at the heart of our model.
-To ensure Mitie staff are fully motivated in their work, visibly live the corporate values and exhibit the behaviours that enhance their work experience and the experience of the customers they serve
-Essential
-Substantial and proven experience in multi-site soft services TFM contracts
-Experience in management of Soft service delivery across a diverse multi-site portfolio.
-Excellent people communication skills: ability to manage and develop positive relationships with stakeholders.
-Awareness of best practice commercial and financial principles and P&L management
-Experience in managing change projects within FM environments.
-IT literate in CAFM Information Management Systems
-Experience in successfully working in a pressured and stressful environment.
-Good working knowledge of H&S related to TFM services.
-Relevant industry experience in an operational management: 3 years+
-Full UK Driving licence.
Personal Qualities & Behaviours
-Proven ability to lead, direct and motivate teams effectively.
-A team player but able to work under own initiative and able to escalate matters out of own limitations.
-Ability to organise and prioritise workload for multiple resources and functional areas.
-Strong communications skills, both written and verbal
-A strong customer centric approach
-Ability to coach colleagues and staff through the contractual processes, interact with people at all levels and proactively build professional creditability and relationships.
-Good communicator at all levels and have the ability to present their case competently ensuing all understand what is being delivered.
-Demonstrate ability to manage multiple issues and short-term projects concurrently.
-IT literacy - candidate must have strong report writing skills. Microsoft Office, Excel, and PowerPoint proficiency required.
-Ability to make decisions based on key evidence and information.
-Actively encourages the team to adapt new practices and lead by example.
-Ability to travel.
The role will provide operational leadership and direction to ensure compliance with service delivery obligations, support the Compliance Manager in management of the P & L, SLA's and KPI performance measurement.
The role will provide leadership to all staff and key supply partners, inspiring performance excellence across all levels and in all soft service delivery areas, working within the agreed commercial model and budgets and to drive innovation, operational excellence, and continuous improvement in delivering a best-in-class soft service provision.
Candidates will be required to meet security checks (BPSS & NPPV Level 2) to work on the client premises.
Main Duties
-To support the Compliance Manager in managing the Soft service delivery throughout their geographical area in line with contract obligations and service standards.
-To manage the cleaning teams and ensure appropriate levels of resources are deployed with succession and development plans in place.
-Ensure all activities are carried out in accordance with all statutory requirements and corporate policies including, but not limited to, Health and Safety, Quality Assurance, Environment & Sustainability and Employment Legislation.
-To embed a zero accidents culture of Health and Safety within the contract
-Support the Customer Relationship & Experience Managers to liaise and communicate with senior client business unit representatives on all areas of Soft service delivery, performance improvement and service development.
-Ensure that the budget is adhered to, and all levels of expenditure are within the set contract targets.
-To drive performance levels across the region with implementation of Business Improvement Plans to ensure continuous improvement, best practice and innovations are at the heart of our model.
-To ensure Mitie staff are fully motivated in their work, visibly live the corporate values and exhibit the behaviours that enhance their work experience and the experience of the customers they serve
-Essential
-Substantial and proven experience in multi-site soft services TFM contracts
-Experience in management of Soft service delivery across a diverse multi-site portfolio.
-Excellent people communication skills: ability to manage and develop positive relationships with stakeholders.
-Awareness of best practice commercial and financial principles and P&L management
-Experience in managing change projects within FM environments.
-IT literate in CAFM Information Management Systems
-Experience in successfully working in a pressured and stressful environment.
-Good working knowledge of H&S related to TFM services.
-Relevant industry experience in an operational management: 3 years+
-Full UK Driving licence.
Personal Qualities & Behaviours
-Proven ability to lead, direct and motivate teams effectively.
-A team player but able to work under own initiative and able to escalate matters out of own limitations.
-Ability to organise and prioritise workload for multiple resources and functional areas.
-Strong communications skills, both written and verbal
-A strong customer centric approach
-Ability to coach colleagues and staff through the contractual processes, interact with people at all levels and proactively build professional creditability and relationships.
-Good communicator at all levels and have the ability to present their case competently ensuing all understand what is being delivered.
-Demonstrate ability to manage multiple issues and short-term projects concurrently.
-IT literacy - candidate must have strong report writing skills. Microsoft Office, Excel, and PowerPoint proficiency required.
-Ability to make decisions based on key evidence and information.
-Actively encourages the team to adapt new practices and lead by example.
-Ability to travel.