Control Room Operator
| Dyddiad hysbysebu: | 23 Mehefin 2025 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 18 Gorffennaf 2025 |
| Lleoliad: | NN4 7SL |
| Cwmni: | Mitie |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 77577 |
Crynodeb
Join Our Team as a Permanent Control Room Helpdesk Operator - Days Only, Inclusive of Some WeekendsAre you calm under pressure, highly organised, and looking for a permanent daytime role where your work supports vital operations across the UK? We're hiring a Control Room Helpdesk Operator at our National Operations Centre in Northampton. This is a days-only position with a structured rotating shift pattern that includes some weekends.
What You'll Do:Support Real-Time Operations:You'll handle inbound and outbound communications to ensure security shifts are booked and covered efficiently across a national portfolio.
Helpdesk Duties:Provide frontline support to our field teams, answering queries, escalating issues where needed, and working to resolution using our internal systems.
Live Monitoring and Response:From our central control room, you'll help monitor live systems, respond to shift alerts, and support managers with timely updates.
Data Entry & Systems Use:You'll input, manage, and maintain accurate shift data across multiple platforms. Your attention to detail will help us maintain clean and auditable records.
Work Collaboratively:You'll be part of a highly supportive team, working alongside Team Leaders, senior managers, and field-based staff to ensure our services run smoothly.
What We're Looking For:Organised and Focused: Able to juggle multiple tasks while maintaining accuracy.
IT Confident: Comfortable working with scheduling and reporting systems.
Effective Communicator: Clear, confident phone and email communication is key.
Proactive and Reliable: You take ownership of your shift and work with urgency and purpose.
Adaptable: While this is a days-only role, you'll need to work flexibly within a rota, including some weekends.
Why Join Us?
-Stable Day Shifts: You'll work only during daytime hours, with a structured rota including some weekends—no overnight shifts required.
-Training Provided: We'll give you all the training you need to succeed in the role.
-Team Environment: Join a professional and supportive team in a fast-paced control room.
-Career Progression: Be part of a company where development and internal growth are valued.
Comprehensive Benefits Include:
-Virtual GP for you and your household
-Access to earned pay via Salary Finance
-Discounts via MiDeals (retailers, gyms, restaurants, and more)
-Cycle-to-work scheme
-Save-as-you-earn and share plan options
-Life cover up to 4x your salary
-Customisable lifestyle benefits through our Choices platform
-Recognition through Mitie Stars with cash prizes of up to £10,000
At Mitie, our people make the difference. We're proud to be the UK's leading facilities management and professional services company, employing over 70,000 colleagues. Your success is our success—and we'll support you with the tools, training, and pathways to grow.
Join our Mitie team today.
What You'll Do:Support Real-Time Operations:You'll handle inbound and outbound communications to ensure security shifts are booked and covered efficiently across a national portfolio.
Helpdesk Duties:Provide frontline support to our field teams, answering queries, escalating issues where needed, and working to resolution using our internal systems.
Live Monitoring and Response:From our central control room, you'll help monitor live systems, respond to shift alerts, and support managers with timely updates.
Data Entry & Systems Use:You'll input, manage, and maintain accurate shift data across multiple platforms. Your attention to detail will help us maintain clean and auditable records.
Work Collaboratively:You'll be part of a highly supportive team, working alongside Team Leaders, senior managers, and field-based staff to ensure our services run smoothly.
What We're Looking For:Organised and Focused: Able to juggle multiple tasks while maintaining accuracy.
IT Confident: Comfortable working with scheduling and reporting systems.
Effective Communicator: Clear, confident phone and email communication is key.
Proactive and Reliable: You take ownership of your shift and work with urgency and purpose.
Adaptable: While this is a days-only role, you'll need to work flexibly within a rota, including some weekends.
Why Join Us?
-Stable Day Shifts: You'll work only during daytime hours, with a structured rota including some weekends—no overnight shifts required.
-Training Provided: We'll give you all the training you need to succeed in the role.
-Team Environment: Join a professional and supportive team in a fast-paced control room.
-Career Progression: Be part of a company where development and internal growth are valued.
Comprehensive Benefits Include:
-Virtual GP for you and your household
-Access to earned pay via Salary Finance
-Discounts via MiDeals (retailers, gyms, restaurants, and more)
-Cycle-to-work scheme
-Save-as-you-earn and share plan options
-Life cover up to 4x your salary
-Customisable lifestyle benefits through our Choices platform
-Recognition through Mitie Stars with cash prizes of up to £10,000
At Mitie, our people make the difference. We're proud to be the UK's leading facilities management and professional services company, employing over 70,000 colleagues. Your success is our success—and we'll support you with the tools, training, and pathways to grow.
Join our Mitie team today.