Despatch Manager
| Posting date: | 23 June 2025 |
|---|---|
| Salary: | £32,500 per year |
| Hours: | Full time |
| Closing date: | 04 July 2025 |
| Location: | Wrexham, Wales |
| Remote working: | On-site only |
| Company: | Gap Personnel |
| Job type: | Permanent |
| Job reference: |
Summary
Despatch Manager
£32,500k per annum
Monday – Friday / 8am – 5pm
Wrexham
Immediate start available
Our client based in the Wrexham area is currently looking for a Despatch Manager to join their team on a permanent basis. As a Despatch Manager, you will be responsible for overseeing the despatch operations and managing a team of Supervisors and Despatch Operatives across multiple shift patterns. Your role will involve ensuring the smooth flow of goods out of the facility, maintaining accurate stock levels, meeting challenging Service Level Agreements (SLAs) and following differing Standard Operating Procedures (SOPs) per client. You'll act as the key point of contact for your team and our internal Client Account Managers. Responsible for team leadership, ensuring seamless communication between departments, and optimising and training processes that will help maintain high levels of accuracy and efficiency. This position requires strong leadership, organisational skills, and the ability to work under pressure in a fast-paced environment. Maybe required at times to work evening shifts or the weekends.
Performance Objectives
• In conjunction with the Warehouse Operations Manager and Supervisors, develop and implement robust and documented operational procedures that clearly demonstrate how the Management Team expect the operation to perform and function.
• The Despatch Manager is the primary point of contact for all operational procedures and processes across the Despatch Operation and as such is expected to have a thorough grasp of/ control over all operations occurring within the department, including Health & Safety and Housekeeping, compliance with documented procedures and policies.
• The primary point of contact for the Client Account Managers, and will liaise to resolve all dispatch issues, whilst ensuring all orders are dispatched in accordance with customer-specific SLAs.
• Responsible for day-to-day liaison with carriers/ couriers to ensure appropriate dispatch capacity is available (including cages/pallets, etc.) whilst ensuring all despatch manifests are run correctly, on time and in line with Carrier requirements, ensuring consignment numbers are checked and any discrepancies located and resolved before physical despatch.
• Liaise with the Warehouse Operations Manager and Supervisors on a daily/weekly basis to ensure appropriate staffing levels are maintained in line with daily order volumes, weekly forecasts, whilst monitoring and reviewing departmental productivity standards
• Liaise with the Warehouse Operations Manager to ensure optimum levels of packaging and consumables are maintained and accounted for.
• Hold weekly Team meetings to brief staff on new or procedural changes, departmental Performance (KPI’s), Health and Safety Toolbox talks, forthcoming promotions, and activities.
• Responsible for departmental inductions, staff training and maintaining all agreed departmental standards, including daily random” spot-checks” across all processes to ensure agreed standards are being met and maintained.
• Responsible for the documentation and maintenance of the Despatch Department’s training “Matrix” detailing employees’ skill sets and tasks that they are fully trained in and able to perform to agreed standards.
• Lead, motivate and engage with all team members to maximise departmental productivity, creating a competent and multi-skilled workforce and act as a conduit for new ideas and feedback to drive continuous improvement.
• A Key member of the Senior Management Team, attending Weekly Operational meetings and playing a key role in the ongoing growth, development, and continued success of the business.
Person Specification
• A strong team player with excellent leadership and communication skills.
• A strong operator with experience of working within a busy, fast-moving despatch environment.
• Comfortable and “well-versed” in producing standard operating procedures and documentation that can be trained out to team members.
• An individual with high standards, pursues excellence, has a good understanding of Health and Safety policies and procedures and the importance of operational compliance.
• Able to take initiative; has a pragmatic, relationship-driven leadership style, who can connect to people on the warehouse floor as well as in management meetings.
• A mindset for process improvement and data-driven, and practical decision making.
• A Reliable, organised individual, committed to a high level of accuracy and performance.
• A deep sense of ownership over accuracy, service quality, and customer satisfaction.
• The ability to lead from the front while developing others to take ownership of standard day-to-day operations.
Benefits
• Career progression opportunities.
• A competitive Salary.
• Health Insurance programme.
• Standard Working Hours.
To apply please call gap personnel Wrexham branch on 01978 366666 alternatively, send your CV to rebecca.brown@gap-personnel.com
gap personnel group is committed to the selection, recruitment and development of the best people, basing judgments solely on suitability for the job. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.
£32,500k per annum
Monday – Friday / 8am – 5pm
Wrexham
Immediate start available
Our client based in the Wrexham area is currently looking for a Despatch Manager to join their team on a permanent basis. As a Despatch Manager, you will be responsible for overseeing the despatch operations and managing a team of Supervisors and Despatch Operatives across multiple shift patterns. Your role will involve ensuring the smooth flow of goods out of the facility, maintaining accurate stock levels, meeting challenging Service Level Agreements (SLAs) and following differing Standard Operating Procedures (SOPs) per client. You'll act as the key point of contact for your team and our internal Client Account Managers. Responsible for team leadership, ensuring seamless communication between departments, and optimising and training processes that will help maintain high levels of accuracy and efficiency. This position requires strong leadership, organisational skills, and the ability to work under pressure in a fast-paced environment. Maybe required at times to work evening shifts or the weekends.
Performance Objectives
• In conjunction with the Warehouse Operations Manager and Supervisors, develop and implement robust and documented operational procedures that clearly demonstrate how the Management Team expect the operation to perform and function.
• The Despatch Manager is the primary point of contact for all operational procedures and processes across the Despatch Operation and as such is expected to have a thorough grasp of/ control over all operations occurring within the department, including Health & Safety and Housekeeping, compliance with documented procedures and policies.
• The primary point of contact for the Client Account Managers, and will liaise to resolve all dispatch issues, whilst ensuring all orders are dispatched in accordance with customer-specific SLAs.
• Responsible for day-to-day liaison with carriers/ couriers to ensure appropriate dispatch capacity is available (including cages/pallets, etc.) whilst ensuring all despatch manifests are run correctly, on time and in line with Carrier requirements, ensuring consignment numbers are checked and any discrepancies located and resolved before physical despatch.
• Liaise with the Warehouse Operations Manager and Supervisors on a daily/weekly basis to ensure appropriate staffing levels are maintained in line with daily order volumes, weekly forecasts, whilst monitoring and reviewing departmental productivity standards
• Liaise with the Warehouse Operations Manager to ensure optimum levels of packaging and consumables are maintained and accounted for.
• Hold weekly Team meetings to brief staff on new or procedural changes, departmental Performance (KPI’s), Health and Safety Toolbox talks, forthcoming promotions, and activities.
• Responsible for departmental inductions, staff training and maintaining all agreed departmental standards, including daily random” spot-checks” across all processes to ensure agreed standards are being met and maintained.
• Responsible for the documentation and maintenance of the Despatch Department’s training “Matrix” detailing employees’ skill sets and tasks that they are fully trained in and able to perform to agreed standards.
• Lead, motivate and engage with all team members to maximise departmental productivity, creating a competent and multi-skilled workforce and act as a conduit for new ideas and feedback to drive continuous improvement.
• A Key member of the Senior Management Team, attending Weekly Operational meetings and playing a key role in the ongoing growth, development, and continued success of the business.
Person Specification
• A strong team player with excellent leadership and communication skills.
• A strong operator with experience of working within a busy, fast-moving despatch environment.
• Comfortable and “well-versed” in producing standard operating procedures and documentation that can be trained out to team members.
• An individual with high standards, pursues excellence, has a good understanding of Health and Safety policies and procedures and the importance of operational compliance.
• Able to take initiative; has a pragmatic, relationship-driven leadership style, who can connect to people on the warehouse floor as well as in management meetings.
• A mindset for process improvement and data-driven, and practical decision making.
• A Reliable, organised individual, committed to a high level of accuracy and performance.
• A deep sense of ownership over accuracy, service quality, and customer satisfaction.
• The ability to lead from the front while developing others to take ownership of standard day-to-day operations.
Benefits
• Career progression opportunities.
• A competitive Salary.
• Health Insurance programme.
• Standard Working Hours.
To apply please call gap personnel Wrexham branch on 01978 366666 alternatively, send your CV to rebecca.brown@gap-personnel.com
gap personnel group is committed to the selection, recruitment and development of the best people, basing judgments solely on suitability for the job. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.