Customer Service Advisor
| Posting date: | 21 June 2025 |
|---|---|
| Salary: | £12.73 to £13.09 per hour |
| Hours: | Full time |
| Closing date: | 27 June 2025 |
| Location: | B988BP |
| Company: | The Best Connection Group Limited |
| Job type: | Temporary |
| Job reference: | RE450809 |
Summary
Our client, a leading global automotive glass manufacturing company located in Redditch, currently require a Customer Service Advisor to join their team. This is an ongoing position with the potential of securing a permanent contract after the completion of a successful trial period. £12.73 per hour rising to £13.09 after 12 weeks.
The successful candidate will be required to: Act as first point of contact for the sites sales and enquiries Develop & maintain a close working relationship with day to day operations at site, including Warehouse Operations, Logistics, Quality & Marketing Represent customer face within internal network Communicate order and shipment information & service issues to both customers & the Customer Service Team leader and/or the Supply Chain & Operations Manager Manage Aged Debt, taking and chasing payments for your allocated UKW branches. Work closely with relevant Sales Manager responsible for customer accounts Develop & maintain customer reporting and measures including fill rate Take ownership for all customer issues until resolution, properly & promptly Resolve customer issues before escalation to Customer Service Team Leader The successful candidate will ideally have: The ability to generate excellent customer relationships & possess key understanding of customer requirements - customer satisfaction will be a measure of success Experience of using SAP or other similar business systems Excellent oral and written communication skills Excellent organisational and prioritisation skills The ability to identify issues requiring timely resolution to managerial level Be highly numerate with the ability to manage large volumes of data Good interpersonal skills allowing interfaces across the whole business Tenacious and determined character with ability to drive initiatives forward Good Phone Etiquette Benefits: Pay Increase after 12 weeks Large canteen and lockers Newly extended modern site Friendly team and clean environment Free parking and close to public transport Pay Rate: £12.73 per hour, rising to £13.09 after 12 weeks Working Hours: 08.00-17.00 Monday to Friday - 40 hours per week 1 Saturday per month required (0800-1200) 4 hours total. ( 44 hour week) Benefits of working for The Best Connection: 28 days paid annual leave pro-rata inclusive of statutory holidays Online payslips Weekly pay Pension contribution Optional personal accident insurance
Benefits & Requirements:
- 28 days Paid Annual Leave pro-rata for PAYE (inclusive of statutory holiday)
- Canteen
- Training Provided
How to achieve higher pay rate:
After working 12 continuous weeks
All vacancies are available and correct at the time of posting. Some details may be subject to change.
The successful candidate will be required to: Act as first point of contact for the sites sales and enquiries Develop & maintain a close working relationship with day to day operations at site, including Warehouse Operations, Logistics, Quality & Marketing Represent customer face within internal network Communicate order and shipment information & service issues to both customers & the Customer Service Team leader and/or the Supply Chain & Operations Manager Manage Aged Debt, taking and chasing payments for your allocated UKW branches. Work closely with relevant Sales Manager responsible for customer accounts Develop & maintain customer reporting and measures including fill rate Take ownership for all customer issues until resolution, properly & promptly Resolve customer issues before escalation to Customer Service Team Leader The successful candidate will ideally have: The ability to generate excellent customer relationships & possess key understanding of customer requirements - customer satisfaction will be a measure of success Experience of using SAP or other similar business systems Excellent oral and written communication skills Excellent organisational and prioritisation skills The ability to identify issues requiring timely resolution to managerial level Be highly numerate with the ability to manage large volumes of data Good interpersonal skills allowing interfaces across the whole business Tenacious and determined character with ability to drive initiatives forward Good Phone Etiquette Benefits: Pay Increase after 12 weeks Large canteen and lockers Newly extended modern site Friendly team and clean environment Free parking and close to public transport Pay Rate: £12.73 per hour, rising to £13.09 after 12 weeks Working Hours: 08.00-17.00 Monday to Friday - 40 hours per week 1 Saturday per month required (0800-1200) 4 hours total. ( 44 hour week) Benefits of working for The Best Connection: 28 days paid annual leave pro-rata inclusive of statutory holidays Online payslips Weekly pay Pension contribution Optional personal accident insurance
Benefits & Requirements:
- 28 days Paid Annual Leave pro-rata for PAYE (inclusive of statutory holiday)
- Canteen
- Training Provided
How to achieve higher pay rate:
After working 12 continuous weeks
All vacancies are available and correct at the time of posting. Some details may be subject to change.