IT Technical Services Technician
| Posting date: | 21 June 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 07 July 2025 |
| Location: | Newbury, Berkshire, RG20 6AD |
| Company: | Teaching Vacancies |
| Job type: | Permanent |
| Job reference: | c219d5eb-af04-49fd-acc7-8b86c4097700 |
Summary
What skills and experience we're looking for
The successful candidate will
• Provide IT support to staff and students, assisting them with the effective use of IT services.
• Maintain and troubleshoot user-facing IT equipment and services, ensuring optimal operation wherever possible
• Prioritise support tasks based on importance, urgency, and workload, maximising the overall benefit to the school
• Monitor and manage the helpdesk, ensuring prompt responses to user requests. Log and respond to helpdesk tickets in a timely and efficient manner
• Deliver user application support, helping users explore advanced functionalities beyond their usual scope. This may include one-on-one training on topics such as Excel formulas, Word content formatting, Office macros, or image/video processing
• Perform routine maintenance of user-facing IT equipment as needed or appropriate
• Provide IT support for events, including setting up presentations, videos, or other technical requirements. Be available to address any issues during events, which may occasionally occur early in the morning or in the evening
What the school offers its staff
In return you will
•experience a caring, positive ethos that prioritises staff wellbeing and recognition
•be empowered to work with ambitious, dedicated, capable staff who are deeply committed to develop the whole child
•work in a professional, stimulating, and collaborative working environment
Commitment to safeguarding
Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff, volunteers and trustees to share this commitment. Our recruitment process follows the keeping children safe in education guidance. Offers of employment may be subject to the following checks (where relevant): childcare disqualification Disclosure and Barring Service (DBS) medical online and social media prohibition from teaching right to work satisfactory references suitability to work with children You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.
The successful candidate will
• Provide IT support to staff and students, assisting them with the effective use of IT services.
• Maintain and troubleshoot user-facing IT equipment and services, ensuring optimal operation wherever possible
• Prioritise support tasks based on importance, urgency, and workload, maximising the overall benefit to the school
• Monitor and manage the helpdesk, ensuring prompt responses to user requests. Log and respond to helpdesk tickets in a timely and efficient manner
• Deliver user application support, helping users explore advanced functionalities beyond their usual scope. This may include one-on-one training on topics such as Excel formulas, Word content formatting, Office macros, or image/video processing
• Perform routine maintenance of user-facing IT equipment as needed or appropriate
• Provide IT support for events, including setting up presentations, videos, or other technical requirements. Be available to address any issues during events, which may occasionally occur early in the morning or in the evening
What the school offers its staff
In return you will
•experience a caring, positive ethos that prioritises staff wellbeing and recognition
•be empowered to work with ambitious, dedicated, capable staff who are deeply committed to develop the whole child
•work in a professional, stimulating, and collaborative working environment
Commitment to safeguarding
Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff, volunteers and trustees to share this commitment. Our recruitment process follows the keeping children safe in education guidance. Offers of employment may be subject to the following checks (where relevant): childcare disqualification Disclosure and Barring Service (DBS) medical online and social media prohibition from teaching right to work satisfactory references suitability to work with children You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.