Front of House
| Posting date: | 20 June 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £12.30 |
| Hours: | Part time |
| Closing date: | 20 July 2025 |
| Location: | Ottery St Mary, EX11 1QW |
| Company: | LED Leisure |
| Job type: | Permanent |
| Job reference: | 793 |
Summary
Job Advert
Join LED – Where Community, Wellbeing & Opportunity Thrive
Are you passionate about health, fitness, and making a difference in your community? LED Community Leisure is looking for a
proactive and customer-focused Front of House Team Member to join our welcoming Ottery St Mary Leisure Centre.
About Us
At LED Community Leisure, we’re more than a leisure trust – we’re a community. As a charitable Community Benefit Society, we
reinvest every penny into improving our services and facilities. From fitness gyms to family entertainment, we’re proud to support
over a million visits annually across East Devon and beyond.
About the Role
As a Front of House Team Member, you’ll be the face of our centre, providing exceptional customer service and ensuring smooth
operations. Please note this role will include lone working.
Your key responsibilities will include:
* Greeting and assisting customers
* Managing bookings and memberships
* Handling inquiries and resolving issues
* Supporting the front-of-house team
* Ensuring a clean and welcoming environment
* Providing first aid cover for the centre
We’re looking for someone with:
* Excellent communication and interpersonal skills
* A customer-first mindset
* Previous experience in a customer service role
* IT literacy and familiarity with booking systems
* A positive and proactive attitude
Why Join Us?
* Be part of a supportive, inclusive team
* Work in a friendly community-focused environment
* Enjoy a varied role with real impact on local wellbeing
* Access to training, development, and career progression
Our Mission: Help people feel better & get more out of life
Our Values: Care | Collaborate | Excel | Trust
Our Benefits:
* Starting from 23 Days Annual Leave increasing with Tenure to 28 days, PLUS Bank Holidays (pro rata)
* Enhanced Sickness Pay Scheme (after probationary period)
* Free Gym, Swim & Group Exercise Membership (worth £419.50)
* Staff Perks Discount Card - Up to 20% off at food outlets and lots of other LED Benefits
* My Staff Shop Employee Benefit Scheme – Save money on your shopping, Savings
* Employee Assistance Programme & Counselling
* Annual leave purchase scheme
* Free Bowling for Team Member & their household at Ocean
* Free Soft Play for dependents of Team Members at Ocean
* Personal development training
* Flexible Working
* Pension Scheme
* Voluntary Health Cash Plan
* Above & Beyond Award Scheme
At LED Group, diversity and inclusion are at the heart of what we do. We welcome applications from all backgrounds and
abilities—your passion and dedication are what truly matter
Closing Date: 06.07.25
Join LED – Where Community, Wellbeing & Opportunity Thrive
Are you passionate about health, fitness, and making a difference in your community? LED Community Leisure is looking for a
proactive and customer-focused Front of House Team Member to join our welcoming Ottery St Mary Leisure Centre.
About Us
At LED Community Leisure, we’re more than a leisure trust – we’re a community. As a charitable Community Benefit Society, we
reinvest every penny into improving our services and facilities. From fitness gyms to family entertainment, we’re proud to support
over a million visits annually across East Devon and beyond.
About the Role
As a Front of House Team Member, you’ll be the face of our centre, providing exceptional customer service and ensuring smooth
operations. Please note this role will include lone working.
Your key responsibilities will include:
* Greeting and assisting customers
* Managing bookings and memberships
* Handling inquiries and resolving issues
* Supporting the front-of-house team
* Ensuring a clean and welcoming environment
* Providing first aid cover for the centre
We’re looking for someone with:
* Excellent communication and interpersonal skills
* A customer-first mindset
* Previous experience in a customer service role
* IT literacy and familiarity with booking systems
* A positive and proactive attitude
Why Join Us?
* Be part of a supportive, inclusive team
* Work in a friendly community-focused environment
* Enjoy a varied role with real impact on local wellbeing
* Access to training, development, and career progression
Our Mission: Help people feel better & get more out of life
Our Values: Care | Collaborate | Excel | Trust
Our Benefits:
* Starting from 23 Days Annual Leave increasing with Tenure to 28 days, PLUS Bank Holidays (pro rata)
* Enhanced Sickness Pay Scheme (after probationary period)
* Free Gym, Swim & Group Exercise Membership (worth £419.50)
* Staff Perks Discount Card - Up to 20% off at food outlets and lots of other LED Benefits
* My Staff Shop Employee Benefit Scheme – Save money on your shopping, Savings
* Employee Assistance Programme & Counselling
* Annual leave purchase scheme
* Free Bowling for Team Member & their household at Ocean
* Free Soft Play for dependents of Team Members at Ocean
* Personal development training
* Flexible Working
* Pension Scheme
* Voluntary Health Cash Plan
* Above & Beyond Award Scheme
At LED Group, diversity and inclusion are at the heart of what we do. We welcome applications from all backgrounds and
abilities—your passion and dedication are what truly matter
Closing Date: 06.07.25