Volunteer Administration Officer
| Posting date: | 20 June 2025 |
|---|---|
| Salary: | £26,123 per year |
| Hours: | Full time |
| Closing date: | 10 July 2025 |
| Location: | GL8 8QS |
| Company: | Government Recruitment Service |
| Job type: | Temporary |
| Job reference: | 412049/1 |
Summary
We’re looking for a Volunteer Administration Officer to help support the smooth running of our day-to-day volunteering activities at Westonbirt, The National Arboretum. As our new Volunteer Administration Officer, you will play a pivotal role by undertaking key administrative tasks as well as providing a friendly first-point-of-call for our volunteers. Working with the Volunteer Coordinator you will support individual team supervisors to ensure they deliver volunteer activities that meet business needs and provide the highest quality experience for our volunteers.
Please see the job description below for more information and details about what we need from you.
Where you’ll work…
Westonbirt is one of Britain’s finest botanical tree collections and is internationally renowned both for its extraordinary tree collection and historic landscape, which is entered on the English Heritage Register of Parks and Gardens as Grade 1. It was founded in the early 19th Century by Robert Holford, a plant collector and visionary. In 1956, the arboretum came into the care of the Forestry Commission to conserve and continue the legacy for future generations.
The arboretum is one of the largest pay-to-enter visitor attractions in the Southwest, welcoming over 550,000 visitors per year and over 35,000 members. Our mission is to connect people with trees to improve quality of life and this role will support the 300+ passionate volunteers that support all aspects of our work.
Your primary place of work will be Westonbirt Arboretum, though there is the occasional opportunity to work from home, as agreed with the line manager. This role is on a seven-day contract and flexibility will be required to support occasional volunteer activities at weekends, public and privilege holidays and evenings.
The post holder will ensure essential administrative tasks are delivered on time and to the highest standard for all volunteer activities:
- process volunteer hours / mileage expenses / uniform requests in line with agreed policy, including liaison with volunteers to chase up forms and ensure accurate submissions
- support accurate record keeping through the volunteer database (including training) in compliance with data protection legislation; run queries as necessary to support decision making
- support recruitment, induction and ongoing training of volunteers
- arrange/coordinate meetings; make venue bookings, prepare refreshments, write agendas and minutes
- oversee radio banks and use of volunteer computers
- support safety of volunteer activities through completion and implementation of risk assessments
The post holder will also play a vital role in supporting the day-to-day volunteer experience by:
- support the running of our volunteer hub
- monitor implementation of policies including measures put in place to ensure safe working
- responding to volunteer queries and prepare volunteer communications including the volunteer newsletter
- support other staff involved in supervising volunteer teams
- support volunteer coffee mornings, celebrations, long service awards and arrange Christmas message
- ordering volunteer welfare supplies for across site
And any other tasks, reasonably requested by your line manager
Proud member of the Disability Confident employer scheme