Customer Service Advisor - Revs and Bens
| Posting date: | 20 June 2025 |
|---|---|
| Salary: | £26,409 to £30,060 per year |
| Hours: | Full time |
| Closing date: | 11 July 2025 |
| Location: | Various Locations across Sandwell |
| Remote working: | On-site only |
| Company: | Sandwell Council |
| Job type: | Permanent |
| Job reference: | SAND000008950 |
Summary
An exciting opportunity has arisen for 3 Revenues and Benefits Customer Service Advisors who will be required to deal with inbound customer queries through multiple communication channels. The role will primarily consist of working in a busy Revenues and Benefits Contact Centre environment dealing with telephone, written, electronic and face to face communication.
The role of Customer Service Advisor is to ensure a high level of customer care is always delivered, making sure customers are dealt with efficiently and effectively at the first point of contact.
Revenues and Benefits knowledge would be an advantage however not essential as legislative, and systems training will be provided.
Previous experience of working in a busy Customer Service Contact centre or face to face would also be an advantage.
Hours of work are fixed as 8.30 am to 5.00 pm (Monday to Friday) and successful applicants will be required to work a minimum of 37 Hours per week. A flexi working scheme is in operation to take account of any excess hours worked.
This post is currently operating as an office-based role.
You must hold a Mathematics & English Language qualification at a minimum of functional skills Level 2 or equivalent and evidence will be required at the Test stage. Failure to provide this may result in in your application being terminated at that point.
Upon Employment a period of 6 weeks inhouse training will commence.
Closing date for applications will be 5pm on 11th July 2025.
Shortlisted candidates must be available for testing week commencing 28th July 2025.
Following the test, you may be offered a face to face interview and will need to be available for Interviews which will take place week commencing 11th August 2025.
Unfortunately, no alternative dates can be offered
Should you wish to have an informal discussion about this role please contact Davinder Singh on 0121-569-6316.
We reserve the right to close vacancies prior to their advertised date if we receive a large number of applications. Therefore, you are strongly advised to complete and return your application as soon as possible. When completing your application please refer to the supporting documents attached.
The role of Customer Service Advisor is to ensure a high level of customer care is always delivered, making sure customers are dealt with efficiently and effectively at the first point of contact.
Revenues and Benefits knowledge would be an advantage however not essential as legislative, and systems training will be provided.
Previous experience of working in a busy Customer Service Contact centre or face to face would also be an advantage.
Hours of work are fixed as 8.30 am to 5.00 pm (Monday to Friday) and successful applicants will be required to work a minimum of 37 Hours per week. A flexi working scheme is in operation to take account of any excess hours worked.
This post is currently operating as an office-based role.
You must hold a Mathematics & English Language qualification at a minimum of functional skills Level 2 or equivalent and evidence will be required at the Test stage. Failure to provide this may result in in your application being terminated at that point.
Upon Employment a period of 6 weeks inhouse training will commence.
Closing date for applications will be 5pm on 11th July 2025.
Shortlisted candidates must be available for testing week commencing 28th July 2025.
Following the test, you may be offered a face to face interview and will need to be available for Interviews which will take place week commencing 11th August 2025.
Unfortunately, no alternative dates can be offered
Should you wish to have an informal discussion about this role please contact Davinder Singh on 0121-569-6316.
We reserve the right to close vacancies prior to their advertised date if we receive a large number of applications. Therefore, you are strongly advised to complete and return your application as soon as possible. When completing your application please refer to the supporting documents attached.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.