Customer & Community Engagement Void/Officer
| Posting date: | 20 June 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 04 July 2025 |
| Location: | Wattisham, Ipswich |
| Remote working: | Hybrid - work remotely up to 1 day per week |
| Company: | Amey |
| Job type: | Permanent |
| Job reference: | 7584 |
Summary
We are excited to offer a fantastic opportunity for a Permanent Hybrid Customer & Community Engagement/Void Officer to join our Regional Accommodation Maintenance Service (RAMS) contracts as part of the MOD's Future Defence Infrastructure Services (FDIS) covering Woodbridge and Wattisham, Suffolk. Driving License is Essential
The standard hours of work are 37.5 hours per week Monday-Friday
Join our vibrant, inclusive community and play an important part in Amey in being a positive ambassador for Amey with families, stakeholder groups and the Community. Key mission will be to develop a cohesive and collaborative relationship with stakeholders including Unit Welfare Officers, Station Community Support Officer, Service Welfare staff, Families Federations, Occupancy Groups and DIO staff to develop local priorities. The Void Officer element means you will ensure allocated properties are prepared to Move in specification. You will also conduct regularly inspections of your void stock. Strong communication and organisational skills are essential for successful management.
What you will do:
Establish and develop regular Housing Surgeries at each site ensuring that Pinnacle Housing Officers and Occupancy Groups are engaged to support the surgeries.
Act as first point of contact for Amey relating to family issues with both customers and DIO staff referring and escalating issues as appropriate.
Develop a community engagement program and local impact plan to identify and address issues that impact the lived experience and secure community involvement in the design and delivery of community engagement activity.
Play an active role in capturing performance and customer satisfaction information, analysing customer feedback and recommending service improvement initiatives.
Support supply chain operatives to ensure families are kept informed of complex repairs or changes to the plan.
Coordinate the activity of the Estate Custodian to ensure the Estate is managed in line with contractual obligations and properties meet the move in standard
What you will bring:
A strong customer service background and can think on your feet.
The ability to apply logic, understanding and empathy when supporting our families.
A strong desire to not only help the families we support but look for ideas to enhance their communities and homes.
Experience of managing properties through the occupancy cycle to include:
Management of operational delivery of Housing Specific Task Schedule
Collaborating with Supply Chains to achieve KPIs
Negotiating and influencing stakeholders to agree property requirements.
Customer focussed with a passion to work collaboratively with all stakeholders to drive up customer satisfaction
Chartered Institute of Housing L3 Certificate or equivalent
Management level qualification in H&S and Environment (e.g. SMSTS)
The standard hours of work are 37.5 hours per week Monday-Friday
Join our vibrant, inclusive community and play an important part in Amey in being a positive ambassador for Amey with families, stakeholder groups and the Community. Key mission will be to develop a cohesive and collaborative relationship with stakeholders including Unit Welfare Officers, Station Community Support Officer, Service Welfare staff, Families Federations, Occupancy Groups and DIO staff to develop local priorities. The Void Officer element means you will ensure allocated properties are prepared to Move in specification. You will also conduct regularly inspections of your void stock. Strong communication and organisational skills are essential for successful management.
What you will do:
Establish and develop regular Housing Surgeries at each site ensuring that Pinnacle Housing Officers and Occupancy Groups are engaged to support the surgeries.
Act as first point of contact for Amey relating to family issues with both customers and DIO staff referring and escalating issues as appropriate.
Develop a community engagement program and local impact plan to identify and address issues that impact the lived experience and secure community involvement in the design and delivery of community engagement activity.
Play an active role in capturing performance and customer satisfaction information, analysing customer feedback and recommending service improvement initiatives.
Support supply chain operatives to ensure families are kept informed of complex repairs or changes to the plan.
Coordinate the activity of the Estate Custodian to ensure the Estate is managed in line with contractual obligations and properties meet the move in standard
What you will bring:
A strong customer service background and can think on your feet.
The ability to apply logic, understanding and empathy when supporting our families.
A strong desire to not only help the families we support but look for ideas to enhance their communities and homes.
Experience of managing properties through the occupancy cycle to include:
Management of operational delivery of Housing Specific Task Schedule
Collaborating with Supply Chains to achieve KPIs
Negotiating and influencing stakeholders to agree property requirements.
Customer focussed with a passion to work collaboratively with all stakeholders to drive up customer satisfaction
Chartered Institute of Housing L3 Certificate or equivalent
Management level qualification in H&S and Environment (e.g. SMSTS)
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.