Customer & Community Engagement Void/Officer
| Dyddiad hysbysebu: | 20 Mehefin 2025 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 04 Gorffennaf 2025 |
| Lleoliad: | Wattisham, Ipswich |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 1 diwrnod yr wythnos |
| Cwmni: | Amey |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 7584 |
Crynodeb
We are excited to offer a fantastic opportunity for a Permanent Hybrid Customer & Community Engagement/Void Officer to join our Regional Accommodation Maintenance Service (RAMS) contracts as part of the MOD's Future Defence Infrastructure Services (FDIS) covering Woodbridge and Wattisham, Suffolk. Driving License is Essential
The standard hours of work are 37.5 hours per week Monday-Friday
Join our vibrant, inclusive community and play an important part in Amey in being a positive ambassador for Amey with families, stakeholder groups and the Community. Key mission will be to develop a cohesive and collaborative relationship with stakeholders including Unit Welfare Officers, Station Community Support Officer, Service Welfare staff, Families Federations, Occupancy Groups and DIO staff to develop local priorities. The Void Officer element means you will ensure allocated properties are prepared to Move in specification. You will also conduct regularly inspections of your void stock. Strong communication and organisational skills are essential for successful management.
What you will do:
Establish and develop regular Housing Surgeries at each site ensuring that Pinnacle Housing Officers and Occupancy Groups are engaged to support the surgeries.
Act as first point of contact for Amey relating to family issues with both customers and DIO staff referring and escalating issues as appropriate.
Develop a community engagement program and local impact plan to identify and address issues that impact the lived experience and secure community involvement in the design and delivery of community engagement activity.
Play an active role in capturing performance and customer satisfaction information, analysing customer feedback and recommending service improvement initiatives.
Support supply chain operatives to ensure families are kept informed of complex repairs or changes to the plan.
Coordinate the activity of the Estate Custodian to ensure the Estate is managed in line with contractual obligations and properties meet the move in standard
What you will bring:
A strong customer service background and can think on your feet.
The ability to apply logic, understanding and empathy when supporting our families.
A strong desire to not only help the families we support but look for ideas to enhance their communities and homes.
Experience of managing properties through the occupancy cycle to include:
Management of operational delivery of Housing Specific Task Schedule
Collaborating with Supply Chains to achieve KPIs
Negotiating and influencing stakeholders to agree property requirements.
Customer focussed with a passion to work collaboratively with all stakeholders to drive up customer satisfaction
Chartered Institute of Housing L3 Certificate or equivalent
Management level qualification in H&S and Environment (e.g. SMSTS)
The standard hours of work are 37.5 hours per week Monday-Friday
Join our vibrant, inclusive community and play an important part in Amey in being a positive ambassador for Amey with families, stakeholder groups and the Community. Key mission will be to develop a cohesive and collaborative relationship with stakeholders including Unit Welfare Officers, Station Community Support Officer, Service Welfare staff, Families Federations, Occupancy Groups and DIO staff to develop local priorities. The Void Officer element means you will ensure allocated properties are prepared to Move in specification. You will also conduct regularly inspections of your void stock. Strong communication and organisational skills are essential for successful management.
What you will do:
Establish and develop regular Housing Surgeries at each site ensuring that Pinnacle Housing Officers and Occupancy Groups are engaged to support the surgeries.
Act as first point of contact for Amey relating to family issues with both customers and DIO staff referring and escalating issues as appropriate.
Develop a community engagement program and local impact plan to identify and address issues that impact the lived experience and secure community involvement in the design and delivery of community engagement activity.
Play an active role in capturing performance and customer satisfaction information, analysing customer feedback and recommending service improvement initiatives.
Support supply chain operatives to ensure families are kept informed of complex repairs or changes to the plan.
Coordinate the activity of the Estate Custodian to ensure the Estate is managed in line with contractual obligations and properties meet the move in standard
What you will bring:
A strong customer service background and can think on your feet.
The ability to apply logic, understanding and empathy when supporting our families.
A strong desire to not only help the families we support but look for ideas to enhance their communities and homes.
Experience of managing properties through the occupancy cycle to include:
Management of operational delivery of Housing Specific Task Schedule
Collaborating with Supply Chains to achieve KPIs
Negotiating and influencing stakeholders to agree property requirements.
Customer focussed with a passion to work collaboratively with all stakeholders to drive up customer satisfaction
Chartered Institute of Housing L3 Certificate or equivalent
Management level qualification in H&S and Environment (e.g. SMSTS)
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd
Hyderus o ran Anabledd
Gwybodaeth am Hyderus o ran Anabledd
Yn gyffredinol, bydd cyflogwr Hyderus o ran Anabledd yn cynnig cyfweliad i unrhyw ymgeisydd sy'n datgan eu bod yn anabl ac yn bodloni'r meini prawf lleiaf ar gyfer y swydd fel y diffinnir gan y cyflogwr. Mae'n bwysig nodi, mewn rhai sefyllfaoedd recriwtio fel nifer fawr o ymgeiswyr, cyfnod tymhorol ac amseroedd prysur iawn, efallai y bydd y cyflogwr am gyfyngu ar y niferoedd cyffredinol o gyfweliadau a gynigir i bobl anabl a phobl nad ydynt yn anabl. Am fwy o fanylion ewch i Hyderus o ran Anabledd.