Senior Systems ITSM Specialist
| Posting date: | 20 June 2025 |
|---|---|
| Salary: | £47,810.00 to £54,710.00 per year |
| Additional salary information: | £47810.00 - £54710.00 a year |
| Hours: | Full time |
| Closing date: | 03 July 2025 |
| Location: | Elland, HX5 9JP |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9372-25-0259 |
Summary
Find opportunities to enhance ITSM efficiencies and service improvements through automation, process optimisation, and best practices. Take the lead in system architecture discussion around ITSM services. Ensure timely deployment of upgrades and controlled changes to the systems, incorporating thorough testing and ensuring compliance with current version control, Change and Release Management policies. Implement and extend BMC Helix ITSM modules and be the technical lead responsible for their successful delivery. Implement integrations between BMC Helix ITSM and third-party applications using REST APIs, web services, and middleware tools. Manage daily system operations and licensing compliance, ensuring capacity and service availability. Provide customer advice and cost estimates and escalate significant financial issues to the Head of Support Services. Manage Vendors, Consultants and support contracts and escalate performance issues to the Head of Support Services and relevant operational managers. Build reports to support ITSM using Helix Dashboards and develop SQL queries to support 3rd party Reporting Tools such as Qliksense. BMC Digital Workplace Catalogue (DWPC): Create and maintain DWPC services in order to enhance self-service capabilities. Represent the Service to external ITSM Tenants regarding any procured additional services. Maintaining tenancy separation via Row Level Access or other means where appropriate. Please see job description for further details.