Receptionist (Patient Co-ordinator/Care Co-ordinator)
| Posting date: | 20 June 2025 |
|---|---|
| Salary: | £19,344.00 to £24,180.00 per year |
| Additional salary information: | £19344.00 - £24180.00 a year |
| Hours: | Full time |
| Closing date: | 04 July 2025 |
| Location: | Sale, M33 4BR |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A4086-25-0009 |
Summary
Job Summary To provide a friendly and welcoming reception service to all patients, staff and visitors to the Health Centre and to deal with all enquiries/tasks in a competent and thorough manner. Duties Answering telephone calls in a very busy environment, we experience a high volume of calls into the practice daily approx. 400 daily. Greeting patients and visitors to the Health Centre in a polite and courteous manner Dealing with all requests from patients, staff and health care professionals To be able to use the appointment systems (EMIS, Patient Triage, AccuRx, Docman10, TeamsNet) confidently and to book, cancel and re-schedule appointments Updating patient details on the clinical system Making sure the appointment system runs smoothly Chasing, when necessary. Follow-up appointments with patients for local hospitals Checking in samples correctly for Health Care Assistants following required protocol Liaising with local pharmacies and dealing with queries Filing letters for collection and typing letters to patients including scanning clinical letters to Docman10 Giving out result comments from GPs Making sure that medical rooms are stocked with essential supplies needed for daily surgery and having a good knowledge of where stock is kept Arranging and changing clinic appointments with patients Documenting contacts with patients in the clinical system Reading emails and responding as required, daily Checking Firsway urgent email account and dealing with all incoming emails/sending them on Any other duties deemed commensurate with the job grade.