Visitor Experience Assistant - Part Time
| Posting date: | 20 June 2025 |
|---|---|
| Salary: | £12.60 per hour |
| Additional salary information: | 21 or 28 hours pw |
| Hours: | Part time |
| Closing date: | 04 July 2025 |
| Location: | York, East Riding of Yorkshire, YO26 4XJ |
| Company: | Science Museum Group |
| Job type: | Contract |
| Job reference: | SMG03241_1750416456 |
Summary
Are you interested in working in one of York&©s most unique visitor attractions? Do you know how to deliver great customer service?
About us
The National Railway Museum (NRM) in York is not only famous for its unrivalled collections but also for its visitor care. Our front of house team work hard to ensure our visitors receive a warm welcome and first-class customer service.
About the role
We are now looking for a number of Visitor Experience Assistants on a part time basis (21 or 28 hours pw) at NRM, fixed term for 2.5 years. If you&©re interested in working in a truly unique environment, gaining experience in top-class customer service, and enjoy working with people, we want to hear from you!
As a Visitor Experience Assistant, you&©ll be one of the first faces that our visitors meet, either at the museum entrance, being involved in meeting and greeting visitors, or supporting our commercial experiences, including the Flying Scotsman Virtual Reality Experience and our interactive gallery, Wonderlab: The Bramall Gallery. Visitor Experience Assistants also engage with our visitors directly in galleries and on the museum floor. This role also includes the opportunity to work in the museum gift shops.
About you
Joining us as a part-time Visitor Experience Assistant, you will have an ability to work well in a diverse team, bringing an openness and ability to engage with a wide range of visitors. Being able to deliver great customer service is key, so you will be able to communicate, actively listen and convey information clearly. This is a front of house role, so an ability to follow operating and safety management procedures is vitall
Applying
View the Vacancy Information Pack listed under $ùAttachments&© on the vacancy listing on our website for more details about the role and the application process or click $ùApply Online&© to submit an application.
What we offer
Working with a world-leading museum group that offers access to truly unique environments and collections, you&©ll benefit from the perks listed below, as well as full support for life events such as parental and adoption leave, sickness, and career breaks.
- Meaningful work. We&©re a mission-led organisation where the work you do supports us in Inspiring Futures.
- Career growth. We offer enhanced support with personal and professional development.
- Work/life balance. We offer 27 days annual leave in addition to bank holidays, along with flexible policies which support you and your home life.
- Health & Dental Insurance. Extra peace of mind, from day one.
- All our colleagues can access an employee assistance programme, access to the Unmind app, and other wellbeing support.
- Colleague networks. Our colleague-led networks are an informal forum for colleagues to come together to discuss topics of shared interest and lived experience. They create a space for people to exchange ideas, discuss best practice, socialise and build a sense of community.
- Enhanced contributory pension. To support you in saving for the future.
- Interest-free loans. When you need a little extra cash for life events or home improvements.
- Great discounts. Free entry to exhibitions, discounts in our shops, cafes, and access to other museums in the NMDC network.
Open for All is one of the Science Museum Group&©s five core values and sets out our important aspiration to be a place for everyone. We are working hard to understand our organisation better and to develop a culture that recognises and values different backgrounds, mindsets, skills, experience, knowledge, and expertise. By having greater diversity, we believe that we will be a stronger and better organisation, capable to continue to Inspire Futures.