Housing Customer Service Officer
| Posting date: | 20 June 2025 |
|---|---|
| Salary: | £24,090 to £27,611 per year |
| Hours: | Part time |
| Closing date: | 06 July 2025 |
| Location: | Dover, Kent |
| Remote working: | On-site only |
| Company: | Dover District Council |
| Job type: | Permanent |
| Job reference: | DDC0728 |
Summary
Previous applicants need not to apply.
Dover District Council has an exciting agenda to deliver first class public services, putting our residents at the heart of everything we do. From building new, affordable homes to exciting regeneration schemes. A career with Dover District Council offers you the opportunity to excel.
As an employer, Dover District Council is proud to provide a supportive, friendly, diverse and flexible working environment in which our employees can thrive. We have a team of enthusiastic employees, delivery services they are passionate about.
The Role & Responsibilities:
As a Housing Customer Services Officer, you will be responsible for:
- Being the first point of customer contact for the DDC Housing Management Team.
- Advising on a range of housing and property services queries using a variety of communication methods and taking ownership and responsibility for resolving at the first point of contact.
- Fielding calls from residents and providing central administrative support to the housing management team by ensuring prompt and appropriate action is taken on a variety of housing management queries.
- Undertaking key administration services and transactional work associated with customer and business needs to support multiple service areas within DDC Housing Management Team.
Who We Are Looking For:
The successful candidate will be able to demonstrate:
- An ability to communicate clearly and effectively with customers, both in written and verbal form, adapting style and approach to meet the needs of a diverse community;
- Excellent customer service skills with the ability to persuade and influence others;
- Transactional administration experience;
- Negotiation skills with the ability to persuade and influence others;
- Proficient in the use of IT systems including Word, Outlook and Excel;
- Ability to work under pressure and to tight deadlines;
- Ability to prioritise tasks and manage workload by effective time management;
- Ability to identify when customers need additional support;
- GCSE English and Maths Grade C or above (Grades 4 – 9) or equivalent.
What Can We Offer?
We can provide a friendly and supportive environment for you to excel in. We also offer several employee benefits, such as:
- Benenden Healthcare Membership and Employee Assistance Program
- An opt-in Local Government pension scheme with the opportunity for staff to make advanced, voluntary contributions (AVCs) to top up their pension
- Generous annual leave provision
- Discount scheme including reduced membership rates at the local leisure centre
- On-site parking
- Cycle2Work scheme
- Generous Salary Sacrifice Car Scheme
Due to the nature of this role the successful applicant will be required to undertake a Basic DBS check as part of their pre-employment clearances.
What Next?
If you would like a further discussion about the post, then please contact Yvonne Adewumi, Housing Manager - Operations, on yvonne.adewumi@dover.gov.uk
The closing date for applications is Sunday 6 July 2025.
Date of interviews to be confirmed.
Dover District Council has an exciting agenda to deliver first class public services, putting our residents at the heart of everything we do. From building new, affordable homes to exciting regeneration schemes. A career with Dover District Council offers you the opportunity to excel.
As an employer, Dover District Council is proud to provide a supportive, friendly, diverse and flexible working environment in which our employees can thrive. We have a team of enthusiastic employees, delivery services they are passionate about.
The Role & Responsibilities:
As a Housing Customer Services Officer, you will be responsible for:
- Being the first point of customer contact for the DDC Housing Management Team.
- Advising on a range of housing and property services queries using a variety of communication methods and taking ownership and responsibility for resolving at the first point of contact.
- Fielding calls from residents and providing central administrative support to the housing management team by ensuring prompt and appropriate action is taken on a variety of housing management queries.
- Undertaking key administration services and transactional work associated with customer and business needs to support multiple service areas within DDC Housing Management Team.
Who We Are Looking For:
The successful candidate will be able to demonstrate:
- An ability to communicate clearly and effectively with customers, both in written and verbal form, adapting style and approach to meet the needs of a diverse community;
- Excellent customer service skills with the ability to persuade and influence others;
- Transactional administration experience;
- Negotiation skills with the ability to persuade and influence others;
- Proficient in the use of IT systems including Word, Outlook and Excel;
- Ability to work under pressure and to tight deadlines;
- Ability to prioritise tasks and manage workload by effective time management;
- Ability to identify when customers need additional support;
- GCSE English and Maths Grade C or above (Grades 4 – 9) or equivalent.
What Can We Offer?
We can provide a friendly and supportive environment for you to excel in. We also offer several employee benefits, such as:
- Benenden Healthcare Membership and Employee Assistance Program
- An opt-in Local Government pension scheme with the opportunity for staff to make advanced, voluntary contributions (AVCs) to top up their pension
- Generous annual leave provision
- Discount scheme including reduced membership rates at the local leisure centre
- On-site parking
- Cycle2Work scheme
- Generous Salary Sacrifice Car Scheme
Due to the nature of this role the successful applicant will be required to undertake a Basic DBS check as part of their pre-employment clearances.
What Next?
If you would like a further discussion about the post, then please contact Yvonne Adewumi, Housing Manager - Operations, on yvonne.adewumi@dover.gov.uk
The closing date for applications is Sunday 6 July 2025.
Date of interviews to be confirmed.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.