Head of Soft FM Performance and Quality
| Posting date: | 20 June 2025 |
|---|---|
| Salary: | £62,215.00 to £72,293.00 per year |
| Additional salary information: | £62215.00 - £72293.00 a year |
| Hours: | Full time |
| Closing date: | 06 July 2025 |
| Location: | Oxford, OX3 9DU |
| Company: | NHS Jobs |
| Job type: | Contract |
| Job reference: | C9321-25-0798 |
Summary
To be responsible of the performance and quality management of the Soft FM elements of the PFI contracts and service providers in line with the obligations and schedules of the contracts and, to ensure that all information is reported via the CAFM systems is accurate, detailed and maintained in accordance with all corporate policies. Ensure that the Soft FM PFI service providers deliver their obligations under the contract and introduce performance and quality management measures to track and evidence compliance with the contractual responsibilities. Support the development of the Soft FM services to ensure that the facilities and services are maintained and delivered in accordance with the requirements of the contract and all other NHS requirements, notably National Standards of Healthcare Cleanliness, relevant and appropriate food standards and using interrogation/interpretation of complex data sets identify elements of the service provision that may require intervention or replacement so as not to impact on the users of the facilities. Work alongside Trust colleagues to deliver continuous improvement, enhancement and sustainability to the overall patient experience across the Trust PFI portfolio. Work alongside Trust colleagues to deliver continuous improvement, enhancement and sustainability to the overall patient experience across the Trust PFI portfolio. To identify and deliver continuous improvement in the Soft FM services being delivered across the Trust PFI portfolio and work collaboratively with the service providers to document and record these improvements inclusive of the any cost savings identified. Responsible for identifying, recording, and formally documenting any service or quality failures in the provision of Soft FM services. To line manage the Trusts Soft FM lead and administrator in the management of the Soft FM services and to resolve complex queries and information as required.