Customer Service Assistant
| Posting date: | 20 June 2025 |
|---|---|
| Hours: | Part time |
| Closing date: | 11 July 2025 |
| Location: | CO12 4SR |
| Company: | Mitie |
| Job type: | Permanent |
| Job reference: | 77726 |
Summary
Customer Service Assistant - Harwich International Port
We are on the lookout for a professional, welcoming, and experienced Customer Service Assistant to join our team. This is a part time role working mornings, evenings and weekends. The morning hours are 06:00-09:00 and the evening shifts could vary between 18:30-23:00, 19:00-22:00, 19:30-23:00.
Pay rate is £12.80 per hour.
You will perform the below duties:
-To be professional and courteous at all times.
- To meet and greet passengers in all areas.
- Check tickets/passes for entry to restricted areas.
- Attend the escalators and prevent misuse.
- Assist passengers with luggage etc.
- Help disabled passengers with wheelchairs and also electric wheelchairs.
- Move baggage trolleys to areas and gangways.
- Assisting with help and information at the car parking areas.
- Communicate with other port employees and customers with the use of a hand held radio.
- Working with customer agents.
- Take on reception duties when appropriate.
- Direct traffic to appropriate car or coach lanes.
- Present cars to immigration in the car hall area.
We are on the lookout for a professional, welcoming, and experienced Customer Service Assistant to join our team. This is a part time role working mornings, evenings and weekends. The morning hours are 06:00-09:00 and the evening shifts could vary between 18:30-23:00, 19:00-22:00, 19:30-23:00.
Pay rate is £12.80 per hour.
You will perform the below duties:
-To be professional and courteous at all times.
- To meet and greet passengers in all areas.
- Check tickets/passes for entry to restricted areas.
- Attend the escalators and prevent misuse.
- Assist passengers with luggage etc.
- Help disabled passengers with wheelchairs and also electric wheelchairs.
- Move baggage trolleys to areas and gangways.
- Assisting with help and information at the car parking areas.
- Communicate with other port employees and customers with the use of a hand held radio.
- Working with customer agents.
- Take on reception duties when appropriate.
- Direct traffic to appropriate car or coach lanes.
- Present cars to immigration in the car hall area.