Customer Service Advisor (Business Admin) - GLA13856

Posting date:	20 June 2025
Salary:	£24,897.81 to £26,430.37 per year
Hours:	Full time
Closing date:	06 July 2025
Location:	Glasgow Central, G4 9XG
Company:	GLASGOW CITY COUNCIL AND ARMS LENGTH ORGANISATION
Job type:	Permanent
Job reference:	GLA13856

Summary

Job Description

Role – Customer Service Advisor (Business Admin) Location – GCHSCP, Blair Court, Port Dundas Business Centre, 100 Borron Street, Glasgow, G4 9XE Contract Status – Permanent Are you interested in working for the largest local authority in Scotland, in partnership with the NHS, to help improve the health and wellbeing of our community? Then, you are in the right place! At Glasgow City Health and Social Care Partnership (GCHSCP) we are the first point of contact for all Social Work referrals, working closely with members of the public and professionals. Our service spans across Adults, Older People, Children & Families, Non Offence Referral Management Team (NORM) and Homelessness. As a Customer Service Advisor, you’ll be working in a fast-paced office environment carrying out a range of tasks including call handling, dealing with customer enquiries, gathering and processing referral information. You will also be responsible for updating and maintaining relevant IT systems and liaising with both internal and external stakeholders. Due to the nature and sensitivity of our work, we are looking for individuals who display an empathetic and enthusiastic approach to their work whilst delivering excellent customer service in both a professional and polite manner. If that sounds like you, why not apply? Our organisation offers numerous opportunities for promotion. Additionally, if you're successful in your job application you'll have access to these generous benefits, which include: • 26 days (182 hours) paid annual leave, rising to 29 days (203 hours) after 5 years’ service • 12.5 days (87.5 hours) paid public holidays each year • Promotion prospects • Pension Scheme • Staff Benefit Scheme These roles are excepted under Rehabilitation of Offenders Act 1974 (Exclusions and Exceptions) (Scotland) Order 2013 (as amended). Interviews are likely to take place week commencing Monday 14 July 2025 If you would like to find out more about the role before applying, you can contact: Nicola Love, Resource Manager by email Nicola.love@glasgow.gov.uk

Working for us!

For more information on Glasgow City Health and Social Care Partnership (GCC) please visit the following websites:

GCC Website and GCC Conditions of Service

Application Packs

The following alternative Application Packs can be requested in other format for example, Braille, Audio and other languages. To request an alternative Application Pack please phone 0141 287 1054. Packs will be posted out to you 2nd class within 3 working days of receiving your telephone request. Please note the closing date of the job advert if requesting this to ensure that you give yourself plenty of time to complete your application form and return to us.

Further Information

Please note that Glasgow City Council is currently completing a Job Evaluation exercise and introducing a new pay and grading structure which may impact on current salaries quoted in job adverts, see

GCC Job Evaluation

Proud member of the Disability Confident employer scheme

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.