Clerical Assistant - FLK12970
| Posting date: | 19 June 2025 |
|---|---|
| Salary: | £25,311.00 to £25,581.00 per year |
| Hours: | Full time |
| Closing date: | 03 July 2025 |
| Location: | Larbert, FK5 4RU |
| Company: | Falkirk Council |
| Job type: | Permanent |
| Job reference: | FLK12970 |
Summary
Job Advert
Working within the Insurance Department, you will administer advice on insurance claims to customers in person, by telephone and in writing. You will have excellent communication skills in writing, on telephone and face-to-face and superior customer service skills. You must be proficient in the use of a PC and be able to work under pressure and to strict deadlines.
You will be responsible for the input of Council insurance claims and invoices, answering telephone queries, checking cover and the like.
You should have a positive attitude, great organisational skills, and the ability to work in a busy working environment delivering a responsive service across a range of insurance covers and claims.
You will possess good numeracy skills, work accurately and with utmost confidentiality. An insurance or financial background would be advantageous but not essential.
You must be able to work to deadlines within a busy team ensuring excellent customer service to both internal and external customers whilst embracing change in the working environment.
You will work 37 hours per week.
The start date is 22 September 2025.
Proud member of the Disability Confident employer scheme