Relief Bank: Night Concierge (BWS)
| Posting date: | 19 June 2025 |
|---|---|
| Salary: | £12.60 per hour |
| Hours: | Part time |
| Closing date: | 19 July 2025 |
| Location: | BN3 2TJ |
| Remote working: | On-site only |
| Company: | Social Interest Group |
| Job type: | Temporary |
| Job reference: | 281535JCP |
Summary
ABOUT THE ROLE
A Night Concierge is responsible for creating a safe, supportive, and well-organised environment for everyone living in our supported accommodation houses and residential properties. They will provide support to the night team who deliver a range of frontline services aiming to deliver a high quality, trauma-informed service to residents/participants which focuses on providing a psychologically informed environment (PIE).
The Night Concierge will support with ensuring the properties and the residents that live within them are safe. They will work in accordance with service specifications and agreements to provide a flexible service which is responsive, and inclusive to individual needs, underpinned by SIG’s Theory of Change.
Shift Pattern: Night 9pm to 8.30am or 7.30pm to 8.30am
Salary: £12.60 p/h plus an additional 12.07% for annual leave accrual
ABOUT THE SERVICE
Brighton Women’s Service is a female-only residential project providing nine high-, multiple-, and complex-needs beds and ten medium- to low-needs beds for women who have experienced homelessness and have support requirements involving issues surrounding drugs and alcohol, offending behaviour, mental health and/or domestic abuse.
ABOUT YOU
The post holder will be driven to provide high quality, effective assistance to others in a person-centred approach. They will thrive working on their own initiative, taking responsibility for the running of the concierge service within the property, with remote support provided. They will have effective communication skills, and able to build long-term purposeful relationships with people from different backgrounds, respecting equity, diversity, and inclusion. They will embrace SIG’s values and represent these in everything they do.
The post holder will be compassionate, supportive, and empowering to others, comfortable working in a fast-paced and constantly changing environment. They will have a nonjudgmental approach and support us in achieving our mission to empower people by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement, and resettlement.
We are an inclusive employer, committed to Equity, Diversity, and Inclusion (EDI). We value and celebrate the unique backgrounds, perspectives, and experiences of all our employees. We have a team of ambassadors who are staff volunteers and actively support us in fortifying our organisational value of Inclusivity.
SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience ; Naturally, we approach any emerging issues with empathy and sensitivity .
What are we looking for?
Experience of working with people of complex backgrounds and/or a good understanding of the sector
Ability to use, learn and adapt to IT at an intermediate level, including Microsoft and other software programs
Ability and willingness to show flexibility of working patterns, responding to the needs of the service and residents
Understanding of the housing and social needs of people with multiple and complex needs
Understanding and/or practical knowledge of the social and societal marginalisation that can be attached to people with complex needs
Proactive in making decisions to deal with challenges and providing a solution focused approach using initiative
Ability to work with confidential information, maintain accurate records and write accurate reports
Sensitivity and empathy to others, and ability to deal with individual circumstances with professionalism
What would we like, but not essential?
OVERVIEW OF KEY RESPONSIBILITIES
Key Responsibilities
1. Safety and Security
Carry out hourly patrols of the building and perimeter, ensuring all fire exits and doors are secure.
Remain onsite at all times during the shift.
Monitor and record any incidents, concerns or maintenance issues in log notes and escalate appropriately to the on-call manager or emergency services if required.
Follow emergency and fire evacuation procedures and be familiar with life safety systems.
Maintain key control and ensure proper documentation of key usage.
2. Welfare Monitoring
Conduct welfare checks on residents as per handover instructions or policy.
Monitor compliance with the Communal Living Agreement, including visitor policies, noise levels, and behaviour that may indicate risk (e.g. substance use, self-harm).
Report safeguarding concerns, missing residents, or unusual activity in line with procedure.
3. Incident Reporting
Log and escalate all incidents in line with SIG’s AINMs policy.
Complete accurate written records, reports, and handovers using electronic systems and internal forms.
4. Communication and Teamworking
Provide comprehensive written and verbal handovers to day staff.
Liaise with the on-call manager during overnight incidents or absences.
Maintain professional, trauma-informed communication with residents, using appropriate boundaries and language.
5. Administration and Housekeeping
Keep the office clean, tidy, and organised.
Ensure all documentation is up to date and submitted in a timely fashion.
Note repairs and cleanliness issues, supporting overall property management.
Other responsibilities than those described above may be required to be undertaken from time to time and will be expected to be performed to as long as it is within the capability and level of the position.
ABOUT US
Social Interest Group (SIG) believes good care and support improve lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.
A Night Concierge is responsible for creating a safe, supportive, and well-organised environment for everyone living in our supported accommodation houses and residential properties. They will provide support to the night team who deliver a range of frontline services aiming to deliver a high quality, trauma-informed service to residents/participants which focuses on providing a psychologically informed environment (PIE).
The Night Concierge will support with ensuring the properties and the residents that live within them are safe. They will work in accordance with service specifications and agreements to provide a flexible service which is responsive, and inclusive to individual needs, underpinned by SIG’s Theory of Change.
Shift Pattern: Night 9pm to 8.30am or 7.30pm to 8.30am
Salary: £12.60 p/h plus an additional 12.07% for annual leave accrual
ABOUT THE SERVICE
Brighton Women’s Service is a female-only residential project providing nine high-, multiple-, and complex-needs beds and ten medium- to low-needs beds for women who have experienced homelessness and have support requirements involving issues surrounding drugs and alcohol, offending behaviour, mental health and/or domestic abuse.
ABOUT YOU
The post holder will be driven to provide high quality, effective assistance to others in a person-centred approach. They will thrive working on their own initiative, taking responsibility for the running of the concierge service within the property, with remote support provided. They will have effective communication skills, and able to build long-term purposeful relationships with people from different backgrounds, respecting equity, diversity, and inclusion. They will embrace SIG’s values and represent these in everything they do.
The post holder will be compassionate, supportive, and empowering to others, comfortable working in a fast-paced and constantly changing environment. They will have a nonjudgmental approach and support us in achieving our mission to empower people by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement, and resettlement.
We are an inclusive employer, committed to Equity, Diversity, and Inclusion (EDI). We value and celebrate the unique backgrounds, perspectives, and experiences of all our employees. We have a team of ambassadors who are staff volunteers and actively support us in fortifying our organisational value of Inclusivity.
SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience ; Naturally, we approach any emerging issues with empathy and sensitivity .
What are we looking for?
Experience of working with people of complex backgrounds and/or a good understanding of the sector
Ability to use, learn and adapt to IT at an intermediate level, including Microsoft and other software programs
Ability and willingness to show flexibility of working patterns, responding to the needs of the service and residents
Understanding of the housing and social needs of people with multiple and complex needs
Understanding and/or practical knowledge of the social and societal marginalisation that can be attached to people with complex needs
Proactive in making decisions to deal with challenges and providing a solution focused approach using initiative
Ability to work with confidential information, maintain accurate records and write accurate reports
Sensitivity and empathy to others, and ability to deal with individual circumstances with professionalism
What would we like, but not essential?
OVERVIEW OF KEY RESPONSIBILITIES
Key Responsibilities
1. Safety and Security
Carry out hourly patrols of the building and perimeter, ensuring all fire exits and doors are secure.
Remain onsite at all times during the shift.
Monitor and record any incidents, concerns or maintenance issues in log notes and escalate appropriately to the on-call manager or emergency services if required.
Follow emergency and fire evacuation procedures and be familiar with life safety systems.
Maintain key control and ensure proper documentation of key usage.
2. Welfare Monitoring
Conduct welfare checks on residents as per handover instructions or policy.
Monitor compliance with the Communal Living Agreement, including visitor policies, noise levels, and behaviour that may indicate risk (e.g. substance use, self-harm).
Report safeguarding concerns, missing residents, or unusual activity in line with procedure.
3. Incident Reporting
Log and escalate all incidents in line with SIG’s AINMs policy.
Complete accurate written records, reports, and handovers using electronic systems and internal forms.
4. Communication and Teamworking
Provide comprehensive written and verbal handovers to day staff.
Liaise with the on-call manager during overnight incidents or absences.
Maintain professional, trauma-informed communication with residents, using appropriate boundaries and language.
5. Administration and Housekeeping
Keep the office clean, tidy, and organised.
Ensure all documentation is up to date and submitted in a timely fashion.
Note repairs and cleanliness issues, supporting overall property management.
Other responsibilities than those described above may be required to be undertaken from time to time and will be expected to be performed to as long as it is within the capability and level of the position.
ABOUT US
Social Interest Group (SIG) believes good care and support improve lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.