Process Improvement Manager
| Posting date: | 19 June 2025 |
|---|---|
| Salary: | £450 per day |
| Hours: | Full time |
| Closing date: | 03 July 2025 |
| Location: | Essex, CM1 1HQ |
| Company: | Essex County Council |
| Job type: | Contract |
| Job reference: | req19971_1750340610 |
Summary
Process Improvement Manager
Full-Time, Temporary
6 Months Contract
£450 Umbrella per day
Outside IR35
Closing Date: Monday 30th June 2025
Project brief:
We are looking for an exceptional individual to lead in the review and re-design of our first line contact with the organisation across a range of service areas to consolidate into a single contact centre and expand our communication channel use.
This is aligned to a new focus on resident contact in and out of the organisation, driven by a desire to have resident at centre of all services.
The key deliverables of this engagement will be the completion of Business Process Re-engineering exercise for two customer call centres before combining two teams to create a single customer hub, bringing in functions from other first line contact points within the organisation as appropriate, with new processes designed to seamlessly connect through to back-office service provision.
Experience that you will bring:
- Business information analysis
- Transformation
- Project management
- Data analysis
- Operations management
If you have any queries regarding this role, please contact Ashleigh.Drake@essex.gov.uk
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