Customer Services Inbound Agent
| Posting date: | 19 June 2025 |
|---|---|
| Salary: | £27,000 to £27,030 per year |
| Hours: | Full time |
| Closing date: | 19 July 2025 |
| Location: | sp10 1lj |
| Remote working: | On-site only |
| Company: | Personnel Selection |
| Job type: | Permanent |
| Job reference: | 250129/9-7519 |
Summary
Personnel Selection are working with this well-known brand, who are currrently recruiting for Customer Services Inbound Agents on a full time and permanent basis, working a 37.5 hours 5-day week, plus one weekend day (rotating) with a day in lieu.
Benefits include:
• Generous 30 days holiday plus bank holidays
• Bupa Health Cash Plan
• Life Assurance
• Company Pension, or option for SMART Pension.
• Family friendly occupational benefits
• Employee Assistance Programme, including access 24/7
• Comprehensive Induction
• Learning and Development Academy
• Discounted Gym membership
• Cycle to work scheme.
Your role will involve:
• Proactively engage (via inbound calls and occasional emails) with prospects who have requested information about the service.
• Clearly explain our service offering, pricing structure, and value-added benefits, ensuring every customer understands our straightforward approach.
• Maintain accurate records in our CRM and payment systems, guaranteeing total compliance with FCA regulations at all times.
• Identify vulnerable customers sensitively, signposting them to specialist support and always acting to deliver fair outcomes.
• Hit (and exceed!) your SLA/KPI and sales targets while maintaining an outstanding Quality Assurance score.
We are looking for experienced agents with the following attributes:
• Empathetic & Resilient: Capable of handling sensitive conversations (e.g., bereavement) with compassion and professionalism.
• Self-Motivated & Disciplined: Driven to exceed targets, and willing to go the extra mile.
• Solution-Oriented: Quick to spot process bottlenecks, make suggestions for improvement, and think creatively when customers have unusual requirements.
• Team-Focused: You celebrate team wins, share best practices, and step in when a colleague needs support.
Please do send your CV ASAP!