Army - Information Support Assistant
| Posting date: | 19 June 2025 |
|---|---|
| Salary: | £26,770 per year |
| Additional salary information: | A pension contribution of 28.97% based on the listed salary. |
| Hours: | Full time |
| Closing date: | 19 July 2025 |
| Location: | SP11 8HJ |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | Ministry of Defence |
| Job type: | Permanent |
| Job reference: | 409899 |
Summary
As an Information Support Assistant (ISA) you would be a key member of Joint Aviation Command (JAC) iHub team charged with effective management and exploitation of information, and IT applications, within our organisation. The role is a face-to-face role advising JAC personnel with correct Information Management, IT, (including devices), O365 queries and day to day management of IT issues, e.g. fixing screens, terminals, supporting conference room equipment, ordering stationery, supporting upkeep of printers, and photocopiers.
As part of the team you will be responsible for the management of all Information Administration and the multiple activities that an iHub performs. The role will give an opportunity to you expand your IT knowledge as JAC expands towards future digitisation, Power Apps as part of Smarter Ways of Working (SWOW) and using your knowledge to improve current iHub services.
You will advise the Information Manager (IMgr) on information related matters, execute the policies, and support them in all aspects of their responsibilities. You will comply with the Information Management (IM) Plan, manage records in accordance with various legislation laid down by government and the Army.
Key responsibilities:
Management of all Information Administration, and all other activities of the iHub following MoD policy document JSP 441.
Follow and execute the JAC Information Management Plan.
Support to the information support officer and IMgr in all aspects of their responsibilities.
Where delegated by the IMgr, managing records in accordance with JSP 441.
Advise on the effective use of IT applications available within the headquarters.
Continuous development of own skills, both in generic IM, iAdmin, Information Exploitation and in future exploitation of digitisation applications and tools used within JAC e.g. Power Bi.
Directing and managing Team Site activities within the iHub.
Creating Microsoft Office SharePoint sites and making amendments, following Army procedure.
Developing and managing support services to improve electronic ways of working through-out the HQ.
Supporting the issuing of IT devices, i.e. laptops, iPhone/iPads.
Ordering stationery and consumables.
Completing training for MODNet Authorised Demander (AD).
Completing training for MODNet Local Security Officer (LSO).
Updates of JAC personnel roles and their maintenance.
Assistant Data Protection Advisor (ADPA) managing personal data in accordance with the Data Protection Act 2018, GDPR and ACSO 2190.
Create and oversee management access to MODNet accounts.
Assist in the administration of documents and record management in accordance with policy.
Assisting with hardware, e.g. changing screens, testing power ports, supporting conference room equipment, maintaining printers & photocopiers, e.g. adding toner and reporting when broken.
Full training for all aspects of the role will be given.
Remote working within this role is something that can be discussed at interview stages or with your future line manager if you are found successful.
Please note, candidates will be redirected to the Civil Service Jobs website where you will need to submit your application form. Please note the closing date above is incorrect and cannot be amended so please check the closing date on Civil Service Jobs and allow enough time to submit your application form.
As part of the team you will be responsible for the management of all Information Administration and the multiple activities that an iHub performs. The role will give an opportunity to you expand your IT knowledge as JAC expands towards future digitisation, Power Apps as part of Smarter Ways of Working (SWOW) and using your knowledge to improve current iHub services.
You will advise the Information Manager (IMgr) on information related matters, execute the policies, and support them in all aspects of their responsibilities. You will comply with the Information Management (IM) Plan, manage records in accordance with various legislation laid down by government and the Army.
Key responsibilities:
Management of all Information Administration, and all other activities of the iHub following MoD policy document JSP 441.
Follow and execute the JAC Information Management Plan.
Support to the information support officer and IMgr in all aspects of their responsibilities.
Where delegated by the IMgr, managing records in accordance with JSP 441.
Advise on the effective use of IT applications available within the headquarters.
Continuous development of own skills, both in generic IM, iAdmin, Information Exploitation and in future exploitation of digitisation applications and tools used within JAC e.g. Power Bi.
Directing and managing Team Site activities within the iHub.
Creating Microsoft Office SharePoint sites and making amendments, following Army procedure.
Developing and managing support services to improve electronic ways of working through-out the HQ.
Supporting the issuing of IT devices, i.e. laptops, iPhone/iPads.
Ordering stationery and consumables.
Completing training for MODNet Authorised Demander (AD).
Completing training for MODNet Local Security Officer (LSO).
Updates of JAC personnel roles and their maintenance.
Assistant Data Protection Advisor (ADPA) managing personal data in accordance with the Data Protection Act 2018, GDPR and ACSO 2190.
Create and oversee management access to MODNet accounts.
Assist in the administration of documents and record management in accordance with policy.
Assisting with hardware, e.g. changing screens, testing power ports, supporting conference room equipment, maintaining printers & photocopiers, e.g. adding toner and reporting when broken.
Full training for all aspects of the role will be given.
Remote working within this role is something that can be discussed at interview stages or with your future line manager if you are found successful.
Please note, candidates will be redirected to the Civil Service Jobs website where you will need to submit your application form. Please note the closing date above is incorrect and cannot be amended so please check the closing date on Civil Service Jobs and allow enough time to submit your application form.