Support Specialist
| Posting date: | 19 June 2025 |
|---|---|
| Salary: | £37,338.00 to £44,962.00 per year |
| Additional salary information: | £37338.00 - £44962.00 a year |
| Hours: | Full time |
| Closing date: | 03 July 2025 |
| Location: | Newcastle Upon Tyne, NE15 8NY |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | G9914-25-0151 |
Summary
In this role, you are accountable for 1. Analyses, interprets and reports information and knowledge of technical subjects and concepts to influence decisions. 2. Applies the appropriate methods and procedures for the development and testing of systems. 3. Designs, develops, enhances, tests, implements and documents BSA IT services to meet stated requirements. 4. Monitors and supports the efficient and effective running of bespoke, third-party and mixed services. Uses incident, problem, request andchange management processes and systems to support successful implementation of system enhancements and fault resolutions. 5. Possesses an advanced skill-level in the technologies (methodologies, languages etc) which have been adopted by BSA TechnologySolutions. 6. Supporting multiple BSA business services together with an understanding of the wider organisation and strategy to identify and meetbusiness requirements. 7. Analyses and resolves a wide range of highly complex non-routine business problems by applying an analytical, creative and systematicapproach, escalating issues where relevant. 8. Resolves conflicting requirements and produces and presents a range of solutions to customers, managers and peers. Makesrecommendations which influence key decisions within and outside own area (eg service design, reporting, training, operational activity). 9. Uses initiative to make decisions on complex technical matters, communicating this to colleagues and management. 10. Supervises, trains, and mentors existing team members and assists customers to develop skills. 11. Establishes and maintains communication with internal and external stakeholders about difficult or complex matters overcoming anyproblems in communication, and communicates effectively at all levels to both technical and non-technical audiences, verbally and in writing. 12. Plans and takes responsibility for the work of self and others to achieve given objectives. Co-ordinates this work, including customerliaison, quality reviews, meetings, implementation and testing activity across a number of teams and functions. 13. Manage time effectively when required to work on a number of tasks in parallel. Adjusts plans as appropriate to take account of conflictingpriorities and deadlines. 14. Produces documentation (such as operating instructions and user guides) at an appropriate level for technical and non-technicalaudiences. 15. Selects appropriate methods, tools and applications for application development, test and support. 16. Analyses, interprets and presents information from various sources about complex subjects to influence key decisions. 17. Participate in partnership working with other individuals, groups and agencies inside and outside the NHS BSA. 18. Operates in a quality-oriented environment and continually seeks to improve customer service by examining and recommending changesto procedures, policies & services. 19. Carries out research and development work to support future business needs whilst maintaining knowledge of market trends and anunderstanding of emerging technologies and business opportunities to assess their relevance and application to the BSA. 20. Takes responsibility for personal development and actively seeks development opportunities. 21. Works out of normal working hours as determined by business needs. Participates in on-call rotas as necessary. 22. Deputises for their line manager within appropriately allocated areas of responsibility as required. 23. Contributes towards the development of future work plans and requirements. Assists the planning process by producing time & resourceestimates. 24. Monitors own and others health, safety and security in accordance with BSA policies. 25. Ensures own actions support equality, diversity and rights. In addition to the above accountabilities, as post holder you are expected to1. Undertake additional duties and responsibilities in line with the purpose of your role and as agreed by your line manager.2. Demonstrate NHSBSA values and core capabilities in all aspects of your work.3. Encourage an environment where your own and colleagues safety and well-being is promoted.4. Contribute to a culture which values diversity and inclusion.5. Follow NHSBSA policies, procedures, and protocols as they apply to your role. Working relationships Responsible to: Digital Support Manager Key relationships and connections1. Digital Leadership Team2. Strategic Partners3. Third party software providers4. End users5. NHSBSA Colleagues