Contact and Support Advisor (Housing)
| Posting date: | 19 June 2025 |
|---|---|
| Salary: | £28,410 to £29,667 per year, pro rata |
| Hours: | Part time |
| Closing date: | 01 July 2025 |
| Location: | Colchester, Essex |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | Colchester City Council |
| Job type: | Permanent |
| Job reference: | COLREQ01472 |
Summary
Contract Type: Permanent
Working Hours: 22.2 hours per week, worked Monday, Tuesday and Thursday
Location: Civic offices and home working
Interview date to be confirmed
Are you passionate about delivering high quality customer service? Do you have experience working in a fast-paced customer service or call centre role? Can you confidently complete comprehensive tasks whilst providing an efficient and effective service to support customers across a range of channels? If so, then this role is for you.
Colchester City Council are seeking a Contact and Support Advisor to work within our Housing team providing a service for residents, visitors and businesses across a range of channels for both Colchester Borough Homes (CBH) and Colchester City Council (CCC).
Colchester City Council is committed to delivering high-quality and accessible services to residents, visitors and businesses. They are a local government authority providing a diverse range of public and commercial services across Colchester, the second largest district in Essex.
Duties of the role
The successful candidate will be able to follow policies and procedures whilst simultaneously providing a high level of customer service within an extremely fast paced and busy call centre environment. The candidate will have a keen sense of accuracy and adept at using a wide range of systems in order to be as effective as possible when handling enquiries.
The role also requires the candidate to provide a face-to-face service at our Greenstead Local Housing Office which is scheduled and shared amongst the team.
Qualifications and skills required
To be successful in this role, we expect you to have extensive experience of working in a call centre or a fast-paced customer service role. IT skills such as Microsoft Office 365 applications would be beneficial. We expect you to have A Levels or equivalent experience.
What we offer
The Council encourages all employees to maximise their potential. You will be entitled to join an attractive pension scheme and will receive a generous annual leave entitlement, including two extra company holidays during the Christmas period.
Other benefits include:
Flexible working is included if working additional hours
Gym, travel and online retail discounts
Excellent training, development and progression opportunities
For an informal discussion about this vacancy, please contact Sam Ward, Contact & Support Team Leader, 07929 720646.
Working Hours: 22.2 hours per week, worked Monday, Tuesday and Thursday
Location: Civic offices and home working
Interview date to be confirmed
Are you passionate about delivering high quality customer service? Do you have experience working in a fast-paced customer service or call centre role? Can you confidently complete comprehensive tasks whilst providing an efficient and effective service to support customers across a range of channels? If so, then this role is for you.
Colchester City Council are seeking a Contact and Support Advisor to work within our Housing team providing a service for residents, visitors and businesses across a range of channels for both Colchester Borough Homes (CBH) and Colchester City Council (CCC).
Colchester City Council is committed to delivering high-quality and accessible services to residents, visitors and businesses. They are a local government authority providing a diverse range of public and commercial services across Colchester, the second largest district in Essex.
Duties of the role
The successful candidate will be able to follow policies and procedures whilst simultaneously providing a high level of customer service within an extremely fast paced and busy call centre environment. The candidate will have a keen sense of accuracy and adept at using a wide range of systems in order to be as effective as possible when handling enquiries.
The role also requires the candidate to provide a face-to-face service at our Greenstead Local Housing Office which is scheduled and shared amongst the team.
Qualifications and skills required
To be successful in this role, we expect you to have extensive experience of working in a call centre or a fast-paced customer service role. IT skills such as Microsoft Office 365 applications would be beneficial. We expect you to have A Levels or equivalent experience.
What we offer
The Council encourages all employees to maximise their potential. You will be entitled to join an attractive pension scheme and will receive a generous annual leave entitlement, including two extra company holidays during the Christmas period.
Other benefits include:
Flexible working is included if working additional hours
Gym, travel and online retail discounts
Excellent training, development and progression opportunities
For an informal discussion about this vacancy, please contact Sam Ward, Contact & Support Team Leader, 07929 720646.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.