Receptionist - CDC Walton | Chesterfield Royal Hospital NHS Foundation Trust
| Posting date: | 19 June 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £24,169 per annum |
| Hours: | Part time |
| Closing date: | 19 July 2025 |
| Location: | Chesterfield, S40 3HW |
| Company: | Chesterfield Royal Hospital NHSFT |
| Job type: | Permanent |
| Job reference: | 7249907/166-DCSC-7249907 |
Summary
To provide an efficient receptionist service to all visitors attending the hospital and maintain a sensitive and friendly approach.
Process patient appointment attendance using a variety of hospital information systems. Use Trust systems to input electronic data as required.
To exercise initiative and judgement based on acquired knowledge and experience when dealing with enquiries.
Receiving and dealing with telephone enquiries as appropriate. Photocopying, scanning and filing letters and documents as required.
Review and action electronic correspondence and disseminate appropriately. Work collaboratively as part of an integrated team.
To work within the allocated Government time scale for all appointments.
Working on the reception desk meeting and greeting service users, dealing with general enquiries, directing patients appropriately, answering the telephone and carrying out administrative duties. The overall activities of the post-holder will include:
• To welcome staff, patients and visitors in a friendly and Professional manner, dealing with enquiries appropriately
• Recording patient information accurately
• Dealing with care records ensuring patient records are available and for the start of clinic
• Cross reference appointment lists identify patients who do not attend and escalate appropriately
• Answering the telephone in a courteous manner dealing with enquiries and recording all messages accurately and referring on appropriately
• Maintain confidentiality of records on the telephone, in conversation and in writing
• Ensure the reception area is kept tidy
• Organise ordering of stationery and storage
• Report any problems to line manager as appropriate
• Responsible for arranging patient transport, interpreters as and when requested
Chesterfield Royal Hospital NHS Foundation Trust is a well performing Foundation Trust serving a population of around 441,000 across the Bolsover, Chesterfield, Derbyshire Dales, North Amber Valley, High Peak and North East Derbyshire districts. With a workforce of around 3,800 staff and good financial control, currently operating with a positive financial surplus and was recently rated “Good” by the CQC following their latest inspection in February 2017.
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Please refer to the attached job description and person specification for full details of this post.
Follow us on Facebook and on Twitter: @CRHCareers @WellbeingCRH @royalhospital
This advert closes on Sunday 6 Jul 2025
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