Solutions Manager
| Posting date: | 19 June 2025 |
|---|---|
| Salary: | £53,685 per year |
| Hours: | Full time |
| Closing date: | 06 July 2025 |
| Location: | London, UK |
| Remote working: | Hybrid - work remotely up to 1 day per week |
| Company: | The Francis Crick Institute |
| Job type: | Permanent |
| Job reference: |
Summary
About the role
The Service Delivery team covers a number of critical operational areas of the Crick, including management of shared equipment, delivery and stocking consumables logistics, management of lab space, and comprehensive administrative support for travel, expenses, scientific seminars, and on/off boarding of scientific visitors and collaborators.
You will work in a matrix management structure to investigate strategic and operational challenges, analyse issues and dependencies, and propose and execute plans for solutions that result in improved ways of working across the Institute.
In this role, you'll take a central position in solving operational challenges, with a strong emphasis on project management and business analysis. A key aspect of your responsibilities will be building networks across the organization while leading the development and implementation of new processes and you'll play a vital role in guiding the team to adopt and adhere to these processes. Collaboration is therefore essential, as you'll work closely with various teams at the Crick including IT and HR.
We're looking for someone with experience in business process notation, process mapping, and developing standard operating procedures. Strong problem-solving skills are critical you should be someone who can identify issues, implement effective solutions, and move forward with confidence.
If you have previous experience as a business analyst or project manager working in a similar field and are eager to learn and take on new challenges, this may be a great role for you to make an impact at The Crick.
What you will be doing
As a at the Crick, you will:
With the Service Delivery management team, assist with the scoping and prioritisation of projects that address key challenges across the team’s remit, in line with strategic operational objectives.
Provide thoughtful and detailed analysis of these cross-cutting challenges, working with colleagues at all levels in the institute to understand issues and opportunities for improvement.
Organise, chair, and document meetings and workshops between stakeholders at all levels of the organisation to collaboratively discuss, explore and understand these issues.
Working closely in a matrix management environment with leaders across Research Infrastructure and the wider Crick, synthesise convincing and effective long-term solutions to these challenges.
Manage stakeholder expectations through effective communication, influence, negotiation, and conflict resolution.
About you
You will bring
Bachelor’s or Master’s degree in a relevant scientific discipline (e.g., cell biology, stem cell biology, developmental biology, molecular biology) or commensurate experience.
A proven track record in business analysis and project management roles, ideally in a scientific, clinical, or healthcare research setting
Ability to build own network internally and externally and skilled in flexing communication style to build rapport and enhance relationships.
Demonstrate critical analysis of business systems and processes, and experience of capturing user requirements and mapping business processes
At the Francis Crick Institute, we believe that diversity and inclusion are essential to driving innovation and scientific discovery. We are committed to creating a workplace where everyone feels valued, respected, and empowered to succeed, regardless of their background, identity, or personal circumstances. We actively encourage applications from individuals of all genders, ethnicities, abilities, and experiences. We are a Disability Confident: Committed employer and want to ensure that everyone can apply and be part of our recruitment processes and so we'll make reasonable adjustments if you need them - just let us know when you apply. If you need assistance with applying (i.e., would like to apply by phone or post) please email: weronika.kucala@crick.ac.uk
The Service Delivery team covers a number of critical operational areas of the Crick, including management of shared equipment, delivery and stocking consumables logistics, management of lab space, and comprehensive administrative support for travel, expenses, scientific seminars, and on/off boarding of scientific visitors and collaborators.
You will work in a matrix management structure to investigate strategic and operational challenges, analyse issues and dependencies, and propose and execute plans for solutions that result in improved ways of working across the Institute.
In this role, you'll take a central position in solving operational challenges, with a strong emphasis on project management and business analysis. A key aspect of your responsibilities will be building networks across the organization while leading the development and implementation of new processes and you'll play a vital role in guiding the team to adopt and adhere to these processes. Collaboration is therefore essential, as you'll work closely with various teams at the Crick including IT and HR.
We're looking for someone with experience in business process notation, process mapping, and developing standard operating procedures. Strong problem-solving skills are critical you should be someone who can identify issues, implement effective solutions, and move forward with confidence.
If you have previous experience as a business analyst or project manager working in a similar field and are eager to learn and take on new challenges, this may be a great role for you to make an impact at The Crick.
What you will be doing
As a at the Crick, you will:
With the Service Delivery management team, assist with the scoping and prioritisation of projects that address key challenges across the team’s remit, in line with strategic operational objectives.
Provide thoughtful and detailed analysis of these cross-cutting challenges, working with colleagues at all levels in the institute to understand issues and opportunities for improvement.
Organise, chair, and document meetings and workshops between stakeholders at all levels of the organisation to collaboratively discuss, explore and understand these issues.
Working closely in a matrix management environment with leaders across Research Infrastructure and the wider Crick, synthesise convincing and effective long-term solutions to these challenges.
Manage stakeholder expectations through effective communication, influence, negotiation, and conflict resolution.
About you
You will bring
Bachelor’s or Master’s degree in a relevant scientific discipline (e.g., cell biology, stem cell biology, developmental biology, molecular biology) or commensurate experience.
A proven track record in business analysis and project management roles, ideally in a scientific, clinical, or healthcare research setting
Ability to build own network internally and externally and skilled in flexing communication style to build rapport and enhance relationships.
Demonstrate critical analysis of business systems and processes, and experience of capturing user requirements and mapping business processes
At the Francis Crick Institute, we believe that diversity and inclusion are essential to driving innovation and scientific discovery. We are committed to creating a workplace where everyone feels valued, respected, and empowered to succeed, regardless of their background, identity, or personal circumstances. We actively encourage applications from individuals of all genders, ethnicities, abilities, and experiences. We are a Disability Confident: Committed employer and want to ensure that everyone can apply and be part of our recruitment processes and so we'll make reasonable adjustments if you need them - just let us know when you apply. If you need assistance with applying (i.e., would like to apply by phone or post) please email: weronika.kucala@crick.ac.uk