Tenancy Coach
| Posting date: | 18 June 2025 |
|---|---|
| Salary: | £32,221 per year |
| Additional salary information: | Benefits: 25 days of annual leave raising up to 30 with the service, 4 complimentary days in addition to 8 Bank Holidays, Pension, Free eye tests, Trust clock, Employee Assistance programme and much more |
| Hours: | Full time |
| Closing date: | 02 July 2025 |
| Location: | Abercynon, Mountain Ash |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | Cynon Taf Community Housing Group |
| Job type: | Permanent |
| Job reference: |
Summary
Department Housing Services
Tenure Permanent
Hours Full time, 35 hours per week
Salary £32,221 per annuum
We’re looking for a passionate and experienced Tenancy Coach who pride themselves on the quality of their work to join a forward thinking and growing social housing group, whose aim is to ensure our tenants live in safe, comfortable and well-maintained homes.
In this key role you will be part of the Housing Services Team and work with individuals on a one-to-one basis, identifying what challenges and barriers they have to sustaining a tenancy, and then supporting them to find their own solutions. The role will case manage and develop plans so that residents can uphold the terms of their contract and live fulfilled lives.
There is a strong focus on building trusting relationships with individuals, families, neighbours and in some cases communities to achieve outcomes that affect long term behaviour change. Technical abilities include but not limited to:
• Knowledge of Housing Management practices including Tenancy management, Neighbour Nuisance, Anti – social behaviour, compliance, Health and Safety.
• Knowledge and understanding of the legal responsibilities and rights of landlords and tenants
• Demonstrated ability to deal with conflict and challenging behaviour
• Experience of using CRM systems; specifically, QLx would be advantageous
• Possess a valid full driving licence for a car and have the use of a car each working day
Most importantly, you will be someone who is empathetic and understands individual circumstances, open minded and non-judgemental with solutions focussed mindset. It would be beneficial for the post holder to:
• Have experience of a psychologically informed approach to working with clients
• Have experience of a mental health focused working environment
• Understanding of the courts and/or tribunal process
We value diversity in all its facets, including sex, disability, age, ethnicity, sexual orientation and gender identity. When it comes to finding a diverse balance for our senior positions, we have decided to specifically address race equality. Candidates from ethnic minority backgrounds who fulfil the essential role criteria will be guaranteed an interview. We are also committed to the Disability Confident Scheme. If you have a disability, you will be guaranteed an interview if you meet the essential role criteria.
Please visit our website for further detail https://cynon-taf.org.uk/work-with-us/tenancy-coach/
on the role and information on how to apply.
For an informal chat about the role please contact Clare Bradwick via cbradwick@cynon-taf.org.uk
Closing date for applications Wednesday, 2nd July 2025.
Interviews are likely to take place week commencing 7th July 2025
Tenure Permanent
Hours Full time, 35 hours per week
Salary £32,221 per annuum
We’re looking for a passionate and experienced Tenancy Coach who pride themselves on the quality of their work to join a forward thinking and growing social housing group, whose aim is to ensure our tenants live in safe, comfortable and well-maintained homes.
In this key role you will be part of the Housing Services Team and work with individuals on a one-to-one basis, identifying what challenges and barriers they have to sustaining a tenancy, and then supporting them to find their own solutions. The role will case manage and develop plans so that residents can uphold the terms of their contract and live fulfilled lives.
There is a strong focus on building trusting relationships with individuals, families, neighbours and in some cases communities to achieve outcomes that affect long term behaviour change. Technical abilities include but not limited to:
• Knowledge of Housing Management practices including Tenancy management, Neighbour Nuisance, Anti – social behaviour, compliance, Health and Safety.
• Knowledge and understanding of the legal responsibilities and rights of landlords and tenants
• Demonstrated ability to deal with conflict and challenging behaviour
• Experience of using CRM systems; specifically, QLx would be advantageous
• Possess a valid full driving licence for a car and have the use of a car each working day
Most importantly, you will be someone who is empathetic and understands individual circumstances, open minded and non-judgemental with solutions focussed mindset. It would be beneficial for the post holder to:
• Have experience of a psychologically informed approach to working with clients
• Have experience of a mental health focused working environment
• Understanding of the courts and/or tribunal process
We value diversity in all its facets, including sex, disability, age, ethnicity, sexual orientation and gender identity. When it comes to finding a diverse balance for our senior positions, we have decided to specifically address race equality. Candidates from ethnic minority backgrounds who fulfil the essential role criteria will be guaranteed an interview. We are also committed to the Disability Confident Scheme. If you have a disability, you will be guaranteed an interview if you meet the essential role criteria.
Please visit our website for further detail https://cynon-taf.org.uk/work-with-us/tenancy-coach/
on the role and information on how to apply.
For an informal chat about the role please contact Clare Bradwick via cbradwick@cynon-taf.org.uk
Closing date for applications Wednesday, 2nd July 2025.
Interviews are likely to take place week commencing 7th July 2025