Resident Liaison Officer (SO1)
| Posting date: | 18 June 2025 |
|---|---|
| Salary: | £20.28 per hour |
| Hours: | Part time |
| Closing date: | 28 June 2025 |
| Location: | Enfield, London |
| Remote working: | Hybrid - work remotely up to 1 day per week |
| Company: | VEESUPPORTSERVICES LTD |
| Job type: | Temporary |
| Job reference: |
Summary
This role is 2 days per week.
1 day on site and attending appointments and 1 day remote and/or appointments.
Flexible on days worked with a preference of 1 day being a Tuesday.
Initially 3 months with likely extension up to 12 months.
Please see full JD attached.
Enfield Council has an ambitious energy efficiency programme to increase the comfort and warmth of homes, reduce bills and reduce carbon emissions, in our 10,000 council homes. The Council’s aim is to retrofit all council homes to reach an average of EPC B by 2030.
To aid with this, Enfield Council has secured £3.5m Social Housing Decarbonisation Fund (SHDF) wave 2.2 funding over 4 projects and 267 homes to 2026 and £5.1m in Warmer Homes : Social Housing Fund (WH:SHF) wave 3 which is split of 6 projects encompassing a total of 450 homes to 2028. The council is key member of Warmer Homes London, a collaboration of 28 Local Authorities and Housing Associations working together as one Strategic Partnership.
We want to add to our capabilities here with the services of a Resident Liaison Officer to enable us to deliver this ambitious programme.
Introduction
To facilitate the development and implementation of retrofit schemes by designing, co-ordinating and undertaking effective consultation, ensuring access to properties, ensuring high quality service for tenants and leaseholders in respect of information provision, and action on special needs and choices of residents
Ensure that residents’ needs are met within the delivery of the major work and retrofit schemes.
To be the principal co-ordinating link with residents on retrofit major work projects.
To liaise with technical staff, other departments and contractors and their representative in respect of improvement schemes to Council properties to ensure that work is undertaken in accordance with agreed briefs, specifications and quality standards and the agreed Framework for Resident Consultation on Retrofit projects and Major Works Projects, Customer Care Policy, Complaints Procedure and safety standards.
Engage with tenants and support agencies so that tenants have appropriate support to facilitate access for major works. This is particularly important where vulnerability and special needs are identified.
Work with the Asset, Sustainability and Project Managers, Tenancy Management Team and Anti-Social Behaviour Team to contribute towards the successful delivery of the capital programme, including providing assistance to resolve access difficulties. Ensure that local knowledge about tenants’ circumstances is taken into account during the scoping of major works.
Essential skills:
1. As a regular and intrinsic part of this role requires you to speak to members of the public in English, the ability to converse at ease with customers and provide advice in accurate spoken English is essential for this post. This role also requires you to be polite and courteous when conversing with the public.
2. Extensive experience of working customer focused environment
3. Ability to communicate effectively with a variety of audiences both verbally and in writing
4. Experience of working in a property related environment
5. Experience of delivering improvements to customers
6. Experience of producing newsletters and using social media to effectively communicate with residents
Desirable:
1. Experience of Retrofit and Energy Efficiency projects.
2. Experience of working in Social Housing or a Contractor Environment working in Social Housing environment
3. Experience of working with local authority councillors
1 day on site and attending appointments and 1 day remote and/or appointments.
Flexible on days worked with a preference of 1 day being a Tuesday.
Initially 3 months with likely extension up to 12 months.
Please see full JD attached.
Enfield Council has an ambitious energy efficiency programme to increase the comfort and warmth of homes, reduce bills and reduce carbon emissions, in our 10,000 council homes. The Council’s aim is to retrofit all council homes to reach an average of EPC B by 2030.
To aid with this, Enfield Council has secured £3.5m Social Housing Decarbonisation Fund (SHDF) wave 2.2 funding over 4 projects and 267 homes to 2026 and £5.1m in Warmer Homes : Social Housing Fund (WH:SHF) wave 3 which is split of 6 projects encompassing a total of 450 homes to 2028. The council is key member of Warmer Homes London, a collaboration of 28 Local Authorities and Housing Associations working together as one Strategic Partnership.
We want to add to our capabilities here with the services of a Resident Liaison Officer to enable us to deliver this ambitious programme.
Introduction
To facilitate the development and implementation of retrofit schemes by designing, co-ordinating and undertaking effective consultation, ensuring access to properties, ensuring high quality service for tenants and leaseholders in respect of information provision, and action on special needs and choices of residents
Ensure that residents’ needs are met within the delivery of the major work and retrofit schemes.
To be the principal co-ordinating link with residents on retrofit major work projects.
To liaise with technical staff, other departments and contractors and their representative in respect of improvement schemes to Council properties to ensure that work is undertaken in accordance with agreed briefs, specifications and quality standards and the agreed Framework for Resident Consultation on Retrofit projects and Major Works Projects, Customer Care Policy, Complaints Procedure and safety standards.
Engage with tenants and support agencies so that tenants have appropriate support to facilitate access for major works. This is particularly important where vulnerability and special needs are identified.
Work with the Asset, Sustainability and Project Managers, Tenancy Management Team and Anti-Social Behaviour Team to contribute towards the successful delivery of the capital programme, including providing assistance to resolve access difficulties. Ensure that local knowledge about tenants’ circumstances is taken into account during the scoping of major works.
Essential skills:
1. As a regular and intrinsic part of this role requires you to speak to members of the public in English, the ability to converse at ease with customers and provide advice in accurate spoken English is essential for this post. This role also requires you to be polite and courteous when conversing with the public.
2. Extensive experience of working customer focused environment
3. Ability to communicate effectively with a variety of audiences both verbally and in writing
4. Experience of working in a property related environment
5. Experience of delivering improvements to customers
6. Experience of producing newsletters and using social media to effectively communicate with residents
Desirable:
1. Experience of Retrofit and Energy Efficiency projects.
2. Experience of working in Social Housing or a Contractor Environment working in Social Housing environment
3. Experience of working with local authority councillors