Customer Service Advisor
| Posting date: | 18 June 2025 |
|---|---|
| Salary: | £24,790 to £25,183 per year |
| Hours: | Full time |
| Closing date: | 26 June 2025 |
| Location: | Hengoed, Caerphilly County |
| Remote working: | On-site only |
| Company: | Caerphilly County Borough Council |
| Job type: | Temporary |
| Job reference: | REQ0010230 |
Summary
We are recruiting a Customer Service Advisor at Caerphilly County Borough Council.
Working hours: 37 hours
Contract Type: Full Time, Fixed Term for 12 months
Location: Working hours can be split between home and office depending on specific task requirements.
This is an exciting opportunity to join Team Caerphilly and provide support across the wider Customer and Digital Services Team.
We pay an attractive salary of £24,790 - £25,183 and offer access to training and development opportunities.
We are looking for an individual who is able to Provide high quality customer service across the Council’s Customer Service access channels, acting as an ‘advocate’ for the customer.
The successful candidate will deliver a variety of service requests with confidence and will be required to pro-actively manage the life cycle of customers service request.
For the role, we ask that you have:
1. Previous experience and proven ability in the delivery of customer services
2. The ability to communicate effectively both written and orally with a variety of people
3. A willingness to accept ownership of an issue, through to resolution
We have excellent benefits including the Local Government Pension Scheme, agile working patterns and staff discount schemes.
After reading the Job Description and Person Specification, if you would like to have an informal discussion about the role, please contact Melanie Jones on 01443 863112 or email jonesm4@caerphilly.gov.uk
Working hours: 37 hours
Contract Type: Full Time, Fixed Term for 12 months
Location: Working hours can be split between home and office depending on specific task requirements.
This is an exciting opportunity to join Team Caerphilly and provide support across the wider Customer and Digital Services Team.
We pay an attractive salary of £24,790 - £25,183 and offer access to training and development opportunities.
We are looking for an individual who is able to Provide high quality customer service across the Council’s Customer Service access channels, acting as an ‘advocate’ for the customer.
The successful candidate will deliver a variety of service requests with confidence and will be required to pro-actively manage the life cycle of customers service request.
For the role, we ask that you have:
1. Previous experience and proven ability in the delivery of customer services
2. The ability to communicate effectively both written and orally with a variety of people
3. A willingness to accept ownership of an issue, through to resolution
We have excellent benefits including the Local Government Pension Scheme, agile working patterns and staff discount schemes.
After reading the Job Description and Person Specification, if you would like to have an informal discussion about the role, please contact Melanie Jones on 01443 863112 or email jonesm4@caerphilly.gov.uk
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About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.