IT Service Delivery Manager (Secure Projects)
| Posting date: | 18 June 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Highly Competitive Salary + Benefits (Level: SFIA Level 4) |
| Hours: | Full time |
| Closing date: | 16 July 2025 |
| Location: | Coventry, West Midlands |
| Remote working: | On-site only |
| Company: | Blue Octopus Recruitment Limited |
| Job type: | Permanent |
| Job reference: | CONM192925 |
Summary
Full time, permanent
Are you ready to make a real impact in a growing, security-focused IT environment? At Morgan Sindall, we’re expanding our public sector and HMG project portfolio—and we’re looking for someone who can help us deliver secure, compliant, and high-performing IT services.
As our new IT Secure Projects Service Delivery Manager, you’ll be the vital link between IT and Security. You’ll help shape and implement secure solutions, manage service transitions, and ensure we meet the highest standards for our clients and regulators. This is your chance to work on meaningful projects that matter—while growing your career in a supportive, forward-thinking team.
What You’ll Be Doing
- Supporting secure IT service delivery across high-profile public sector and HMG projects.
- Collaborating with project teams, suppliers, and clients to embed security from the ground up.
- Helping shape policies, assess risks, and respond to incidents with confidence.
- Driving continuous improvement and knowledge sharing across the business.
- Playing a key role in service transitions and ensuring compliance with ISO 27001, NCSC guidance, and more.
What You’ll Bring
- Experience in IT service delivery or security operations—especially in secure or regulated environments.
- A working knowledge of SFIA-aligned practices and frameworks.
- Strong communication, coordination, and stakeholder management skills.
- A proactive mindset and the ability to work both independently and as part of a team.
Why Morgan Sindall?
We’re a leading UK construction and regeneration group with a passion for innovation, sustainability, and excellence. You’ll join a collaborative, inclusive team where your ideas are valued and your growth is supported. Expect competitive pay, great benefits, and the chance to work on projects that make a difference.
We are looking for an IT Service Delivery Manager to be part of the Intelligent Customer function for IT Services provided to Morgan Sindall Construction from Morgan Sindall Group IT and 3rd Parties.
About Morgan Sindall
Morgan Sindall Construction is an Investors in People Platinum employer providing national construction services to private and public sector customers across a range of markets. Together, we create great results for our customers, partners and people. We are one of the UK’S most successful Tier 1 contractors. As a progressive and ambitious company, our employees benefit from a safe and rewarding working environment.
About the role
The successful candidate will support the Service Delivery Lead in:
- Agreeing targets for service levels and assessing, monitoring, and managing the delivery of services against the targets.
- Managing the full life cycle of assets from acquisition, operation, maintenance to disposal.
- Supporting the effective use and control of financial resources.
- Aligning the organisation’s supplier performance objectives and activities with sourcing strategies and plans, balancing costs, efficiencies and service quality.
- Managing and controlling the operation of formal contracts for the supply of products and services.
- Defining and operating a framework of security controls and security management strategies.
- Managing the life cycle of all problems that have occurred or could occur in delivering a service.
What we are looking for
We are looking for someone who holds a bachelor's degree in information technology, Computer Science, Business Administration or a related field with several years' experience in IT Service management. Ideally, you will have further certifications related to Information Security.
You will be experienced in defining, negotiating and managing service level agreements, with strong knowledge of IT asset management lifecycle. With a solid understanding of financial planning, budgeting and cost management, with experience of managing supplier relationships and contracts. You will be experienced in identifying, investigating and resolving IT problems.
The successful candidate will require SC security clearance and Morgan Sindall is willing to sponsor the application.
We are Morgan Sindall Construction
Our people are encouraged and rewarded to work as a team to achieve our Perfect Delivery philosophy. The success of this strategy to: find – win – deliver – repeat has yielded a healthy forward order book, enabling us to focus on strengthening our long-term work winning capability in our primary sectors of: education, public sector frameworks, civic buildings, leisure, investment linked opportunities and healthcare.
Our commitment to our people is as strong as the commitment to our clients. At Morgan Sindall Construction we recognise that our employees play a vital role in helping us achieve our goals. As a result, the company develops and promotes these employees who share their same sense of dedication. Our strength is our people whose skills, knowledge and integrity keep us at the forefront of our industry.
If you are interested in furthering your career in an inclusive and supportive environment, apply to us today.
Are you ready to make a real impact in a growing, security-focused IT environment? At Morgan Sindall, we’re expanding our public sector and HMG project portfolio—and we’re looking for someone who can help us deliver secure, compliant, and high-performing IT services.
As our new IT Secure Projects Service Delivery Manager, you’ll be the vital link between IT and Security. You’ll help shape and implement secure solutions, manage service transitions, and ensure we meet the highest standards for our clients and regulators. This is your chance to work on meaningful projects that matter—while growing your career in a supportive, forward-thinking team.
What You’ll Be Doing
- Supporting secure IT service delivery across high-profile public sector and HMG projects.
- Collaborating with project teams, suppliers, and clients to embed security from the ground up.
- Helping shape policies, assess risks, and respond to incidents with confidence.
- Driving continuous improvement and knowledge sharing across the business.
- Playing a key role in service transitions and ensuring compliance with ISO 27001, NCSC guidance, and more.
What You’ll Bring
- Experience in IT service delivery or security operations—especially in secure or regulated environments.
- A working knowledge of SFIA-aligned practices and frameworks.
- Strong communication, coordination, and stakeholder management skills.
- A proactive mindset and the ability to work both independently and as part of a team.
Why Morgan Sindall?
We’re a leading UK construction and regeneration group with a passion for innovation, sustainability, and excellence. You’ll join a collaborative, inclusive team where your ideas are valued and your growth is supported. Expect competitive pay, great benefits, and the chance to work on projects that make a difference.
We are looking for an IT Service Delivery Manager to be part of the Intelligent Customer function for IT Services provided to Morgan Sindall Construction from Morgan Sindall Group IT and 3rd Parties.
About Morgan Sindall
Morgan Sindall Construction is an Investors in People Platinum employer providing national construction services to private and public sector customers across a range of markets. Together, we create great results for our customers, partners and people. We are one of the UK’S most successful Tier 1 contractors. As a progressive and ambitious company, our employees benefit from a safe and rewarding working environment.
About the role
The successful candidate will support the Service Delivery Lead in:
- Agreeing targets for service levels and assessing, monitoring, and managing the delivery of services against the targets.
- Managing the full life cycle of assets from acquisition, operation, maintenance to disposal.
- Supporting the effective use and control of financial resources.
- Aligning the organisation’s supplier performance objectives and activities with sourcing strategies and plans, balancing costs, efficiencies and service quality.
- Managing and controlling the operation of formal contracts for the supply of products and services.
- Defining and operating a framework of security controls and security management strategies.
- Managing the life cycle of all problems that have occurred or could occur in delivering a service.
What we are looking for
We are looking for someone who holds a bachelor's degree in information technology, Computer Science, Business Administration or a related field with several years' experience in IT Service management. Ideally, you will have further certifications related to Information Security.
You will be experienced in defining, negotiating and managing service level agreements, with strong knowledge of IT asset management lifecycle. With a solid understanding of financial planning, budgeting and cost management, with experience of managing supplier relationships and contracts. You will be experienced in identifying, investigating and resolving IT problems.
The successful candidate will require SC security clearance and Morgan Sindall is willing to sponsor the application.
We are Morgan Sindall Construction
Our people are encouraged and rewarded to work as a team to achieve our Perfect Delivery philosophy. The success of this strategy to: find – win – deliver – repeat has yielded a healthy forward order book, enabling us to focus on strengthening our long-term work winning capability in our primary sectors of: education, public sector frameworks, civic buildings, leisure, investment linked opportunities and healthcare.
Our commitment to our people is as strong as the commitment to our clients. At Morgan Sindall Construction we recognise that our employees play a vital role in helping us achieve our goals. As a result, the company develops and promotes these employees who share their same sense of dedication. Our strength is our people whose skills, knowledge and integrity keep us at the forefront of our industry.
If you are interested in furthering your career in an inclusive and supportive environment, apply to us today.