Service Desk Analyst
| Posting date: | 18 June 2025 |
|---|---|
| Salary: | £31,586 to £35,235 per year |
| Hours: | Full time |
| Closing date: | 14 July 2025 |
| Location: | CV21 2RR |
| Remote working: | Hybrid - work remotely up to 3 days per week |
| Company: | Rugby Borough Council |
| Job type: | Permanent |
| Job reference: | REQ000828 |
Summary
Rugby Borough Council is dedicated to both Community and Colleague growth. With a focus on wellbeing and personal development, we offer a range of career opportunities where you can take pride in the positive changes you help create. Join an organisation committed to the success of one of the Country’s fastest-growing boroughs and the people who make it thrive.
About the role
The Service Desk Analyst role is responsible for the delivery of the technical system administration, development, and procedural activities, along with the delivery of the business as usual (BAU) functions. There will be a requirement to plan and undertake project activities and to provide specialist advice across a range of areas and to a wide audience, from colleagues to stakeholders.
• Support the organisation’s Service Desk function and be the first point of contact for the IT and Digital Services Team, delivering excellent customer service.
• Answering telephone, email and face to face user enquiries.
• Represent excellence in service delivery, performance and technical ability.
• Consistently deliver at the highest level of customer service, productivity and technical proficiency.
• Support and mentor junior members of the team, helping them develop their technical and customer service skills.
• Work with the Infrastructure Team to develop knowledge,skills and understanding of more complex problems and network technology.
About you
The successful applicant will have experience in working with non-technical stakeholders to translate business requirements into effective technical solutions and possess excellent problem-solving, communication and interpersonal skills.
They will also be skilled in the use of tools, software and systems for access, security control and administration, such as, Active Directory, Office 365, Intune, Antirvirus, email and web filtering and be fully proficient in all service desk key areas.
Benefits
• 35 days leave (including 8 Bank Holidays and 3 extra days normally applied at Christmas)
• Generous Local Government Pension Scheme
• Hybrid working up to 60%
• Flexi time scheme
• Annual leave purchase scheme
• Subsidised parking
• Structured Induction Program
• Learning and Development opportunities including Future Leaders programmes
• Payment of a professional subscription for approved professionals
• Family Friendly Policies
• Independent Support for your health & wellbeing
• Generous compassionate leave
• Extra Benefits including Retail Discounts, Cycle to Work scheme and more
For an informal discussion about this role, please call Sam Dickman, our Senior Service Desk Analyst on 01788 533456.
You can view full details of this job via our website www.rugby.gov.uk , where you can also apply on-line. If you are unable to apply on-line please contact 01788 533564, or e-mail: contact.centre@rugby.gov.uk for further assistance.
Applicants are advised to apply early as if a large number of applications are received for this post we reserve the right to close the vacancy prior to the advertised date.
About the role
The Service Desk Analyst role is responsible for the delivery of the technical system administration, development, and procedural activities, along with the delivery of the business as usual (BAU) functions. There will be a requirement to plan and undertake project activities and to provide specialist advice across a range of areas and to a wide audience, from colleagues to stakeholders.
• Support the organisation’s Service Desk function and be the first point of contact for the IT and Digital Services Team, delivering excellent customer service.
• Answering telephone, email and face to face user enquiries.
• Represent excellence in service delivery, performance and technical ability.
• Consistently deliver at the highest level of customer service, productivity and technical proficiency.
• Support and mentor junior members of the team, helping them develop their technical and customer service skills.
• Work with the Infrastructure Team to develop knowledge,skills and understanding of more complex problems and network technology.
About you
The successful applicant will have experience in working with non-technical stakeholders to translate business requirements into effective technical solutions and possess excellent problem-solving, communication and interpersonal skills.
They will also be skilled in the use of tools, software and systems for access, security control and administration, such as, Active Directory, Office 365, Intune, Antirvirus, email and web filtering and be fully proficient in all service desk key areas.
Benefits
• 35 days leave (including 8 Bank Holidays and 3 extra days normally applied at Christmas)
• Generous Local Government Pension Scheme
• Hybrid working up to 60%
• Flexi time scheme
• Annual leave purchase scheme
• Subsidised parking
• Structured Induction Program
• Learning and Development opportunities including Future Leaders programmes
• Payment of a professional subscription for approved professionals
• Family Friendly Policies
• Independent Support for your health & wellbeing
• Generous compassionate leave
• Extra Benefits including Retail Discounts, Cycle to Work scheme and more
For an informal discussion about this role, please call Sam Dickman, our Senior Service Desk Analyst on 01788 533456.
You can view full details of this job via our website www.rugby.gov.uk , where you can also apply on-line. If you are unable to apply on-line please contact 01788 533564, or e-mail: contact.centre@rugby.gov.uk for further assistance.
Applicants are advised to apply early as if a large number of applications are received for this post we reserve the right to close the vacancy prior to the advertised date.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.