Hire Desk Controller
| Posting date: | 17 June 2025 |
|---|---|
| Salary: | £27,000 to £30,000 per year |
| Hours: | Full time |
| Closing date: | 17 July 2025 |
| Location: | Glasgow, Scotland, G1 |
| Company: | CBW Staffing Solutions Limited |
| Job type: | Permanent |
| Job reference: | 56992584 |
Summary
Hire Desk Controller - Glasgow - Up to £30,000 plus excellent benefits package
CBW has a new opportunity for a Hire Desk Controller to join an established team in Glasgow. Hours of work : 37.5 hours Monday to Friday. You’ll be responsible for processing hire and sales transactions efficiently, handling incoming calls, and supporting the resolution of customer queries.
Duties & Responsibilities:
- Prepare customer quotations and process orders efficiently, ensuring a first-class customer experience.
- Develop a good working knowledge of the product range through training and ongoing development.
- Promote and embed a culture of compliance with health, safety, wellbeing, and sustainability policies.
- Respond promptly to enquiries, keeping customers updated via email or telephone.
- Support the cross-hire and purchasing of products from an approved supplier list, working closely with internal product managers.
- Complete associated administrative tasks to support the wider Customer Service team.
To be considered:
We are seeking a motivated and detail-oriented individual who enjoys working as part of a team. The ideal candidate will have:
- GCSEs (or equivalent) in English and Mathematics
- Experience in the hire industry (preferred but not essential)
- Excellent written and verbal communication skills
- High attention to detail and strong numeracy
- Good IT skills, particularly Microsoft Excel
- The ability to build and maintain relationships across all levels
Salary & Benefits
- Salary up to £30,000
- Contributory pension
- BUPA healthcare
- Life assurance
- 25 days of holiday (with increases based on service)
- Holiday purchase scheme
CBW has a new opportunity for a Hire Desk Controller to join an established team in Glasgow. Hours of work : 37.5 hours Monday to Friday. You’ll be responsible for processing hire and sales transactions efficiently, handling incoming calls, and supporting the resolution of customer queries.
Duties & Responsibilities:
- Prepare customer quotations and process orders efficiently, ensuring a first-class customer experience.
- Develop a good working knowledge of the product range through training and ongoing development.
- Promote and embed a culture of compliance with health, safety, wellbeing, and sustainability policies.
- Respond promptly to enquiries, keeping customers updated via email or telephone.
- Support the cross-hire and purchasing of products from an approved supplier list, working closely with internal product managers.
- Complete associated administrative tasks to support the wider Customer Service team.
To be considered:
We are seeking a motivated and detail-oriented individual who enjoys working as part of a team. The ideal candidate will have:
- GCSEs (or equivalent) in English and Mathematics
- Experience in the hire industry (preferred but not essential)
- Excellent written and verbal communication skills
- High attention to detail and strong numeracy
- Good IT skills, particularly Microsoft Excel
- The ability to build and maintain relationships across all levels
Salary & Benefits
- Salary up to £30,000
- Contributory pension
- BUPA healthcare
- Life assurance
- 25 days of holiday (with increases based on service)
- Holiday purchase scheme