Complaint Investigators
| Dyddiad hysbysebu: | 18 Mehefin 2025 |
|---|---|
| Cyflog: | £17.42 yr awr |
| Gwybodaeth ychwanegol am y cyflog: | per hour PAYE |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 17 Gorffennaf 2025 |
| Lleoliad: | Pitsea, SS13 3DU |
| Cwmni: | Triumph Consultants Ltd |
| Math o swydd: | Dros dro |
| Cyfeirnod swydd: | 000A 11B8 / 1 |
Crynodeb
What's involved with this role:
Job Title: Complaint Investigators
Reference: 000A 11B8 / 1
Salary: £17.42 per hour PAYE
Hours: 35 hours
Role length: 1 month
Job type: Hybrid
Location: Pitsea
Contract Type: Temporary
The role:
We are seeking a Complaint Investigator to join our Contact Centre and Complaints team. This role is responsible for managing and resolving resident complaints in a timely and fair manner, ensuring full compliance with the 2024 Housing Ombudsman Complaint Handling Code. You will play a key part in strengthening our complaint handling culture and maintaining trust with residents.
Key Responsibilities:
Investigate complaints thoroughly, gathering all relevant information and evidence
Liaise with internal teams and external contractors to aid resolution
Maintain compliance with regulatory requirements including the Housing Ombudsman Complaint Handling Code
Accurately record all interactions on the CRM system
Provide feedback to inform service improvements and help reduce complaint volumes
What the client is looking for:
Experience in complaints, customer service or contact centre roles
Background in social housing or public sector services is desirable
Strong communication skills, both written and verbal
Highly organised with excellent time management
Familiar with CRM systems and digital communication platforms
Clear understanding of the Housing Ombudsman Complaint Handling Code
Resilient, adaptable, and focused on delivering excellent service
Experience with contact centre software such as Genesys
Proven ability to manage complex or escalated issues effectively
How to Apply:
Submit your CV and cover letter
If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
1
Job Ref: 000A 11B8 / 1
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.