Night Guest Experience Supervisor
| Posting date: | 17 June 2025 |
|---|---|
| Salary: | £12.60 per hour |
| Hours: | Part time |
| Closing date: | 17 July 2025 |
| Location: | Bristol, South West England |
| Remote working: | On-site only |
| Company: | Eclipse Hotels Group |
| Job type: | Permanent |
| Job reference: | EHG3019 |
Summary
Create a warm welcome to everyone and set the tone for each of our guests' experience.
Ensure that our guests experience a smooth Check-in and Check- out process (Including Group Check ins)
Nightly coverage of our Reception desk and concierge desk.
Be able to answer our hotels calls in professional yet welcoming manner.
Supervise the running of our Night Audit process.
Prepare and deliver any Room Service orders that our guests make.
Ensure that out Front Office and lobby area are kept clean & tidy.
Supporting your colleagues from other departments with the setting up /clearing down of any of our Food & Beverage outlets (Including Conference & Events).
Conduct regular security walks around our hotel.
Mentor and act as a point of support for all our Night Guest Experience Agents
Ensure that our guests experience a smooth Check-in and Check- out process (Including Group Check ins)
Nightly coverage of our Reception desk and concierge desk.
Be able to answer our hotels calls in professional yet welcoming manner.
Supervise the running of our Night Audit process.
Prepare and deliver any Room Service orders that our guests make.
Ensure that out Front Office and lobby area are kept clean & tidy.
Supporting your colleagues from other departments with the setting up /clearing down of any of our Food & Beverage outlets (Including Conference & Events).
Conduct regular security walks around our hotel.
Mentor and act as a point of support for all our Night Guest Experience Agents