Guest Experience Agent
| Posting date: | 17 June 2025 |
|---|---|
| Salary: | £12.21 per hour |
| Hours: | Part time |
| Closing date: | 17 July 2025 |
| Location: | Bristol, South West England |
| Remote working: | On-site only |
| Company: | Eclipse Hotels Group |
| Job type: | Contract |
| Job reference: | EHG3018 |
Summary
Create a warm welcome to everyone and set the tone for each of our guests' experience.
Ensure that our guests experience a smooth Check-in and Check- out process (Including Group Check ins)
Coverage of the Reception desk
Be able to answer our hotels calls in professional yet welcoming manner.
Take “out of hours” bedroom reservations
Carry out guest call backs to ensure everyone is happy.
Book taxis and other forms of ground transport for our guests.
Recommend places to visit and make bookings on behalf of our guests.
Ensure that our guests experience a smooth Check-in and Check- out process (Including Group Check ins)
Coverage of the Reception desk
Be able to answer our hotels calls in professional yet welcoming manner.
Take “out of hours” bedroom reservations
Carry out guest call backs to ensure everyone is happy.
Book taxis and other forms of ground transport for our guests.
Recommend places to visit and make bookings on behalf of our guests.