Guest Services Supervisor
| Posting date: | 17 June 2025 |
|---|---|
| Salary: | £26,000 per year |
| Hours: | Full time |
| Closing date: | 17 July 2025 |
| Location: | London Luton Airport, Luton |
| Remote working: | On-site only |
| Company: | Eclipse Hotels Group |
| Job type: | Permanent |
| Job reference: | EHG3025 |
Summary
Create a warm welcome to everyone and set the tone for each of our guests' experience
Ensure that our guests experience a smooth Check-in and Check- out process
Be able to answer our hotels calls in professional yet welcoming manner
Carry out room checks to ensure cleanliness and maintenance free issues
Act a “Champion” for any new procedures, programmes or systems
Mentor and act as a point of support for all our Guest Service Agents
Carry out cash up/ banking procedures as per our company guidelines
Able to take reservations
Respond to our guests' comments, complaints and compliments in a timely manner
Place orders for some hotel supplies via our internal procurement system
Ensure that our guests experience a smooth Check-in and Check- out process
Be able to answer our hotels calls in professional yet welcoming manner
Carry out room checks to ensure cleanliness and maintenance free issues
Act a “Champion” for any new procedures, programmes or systems
Mentor and act as a point of support for all our Guest Service Agents
Carry out cash up/ banking procedures as per our company guidelines
Able to take reservations
Respond to our guests' comments, complaints and compliments in a timely manner
Place orders for some hotel supplies via our internal procurement system