Discrepancy Processing Clerk
| Posting date: | 17 June 2025 |
|---|---|
| Salary: | £26,845.56 per year |
| Hours: | Full time |
| Closing date: | 27 June 2025 |
| Location: | Bolton, Greater Manchester |
| Remote working: | On-site only |
| Company: | Post Office Ltd |
| Job type: | Permanent |
| Job reference: | 18281 |
Summary
Discrepancy Processing Clerk
What to expect
The role requires collation of data extracted from business systems, achieving a balance with physical documents and maintaining GL entries. It involves the preparation of discrepancy notifications to branches and managing CCTV requests from Postmasters as per the discrepancy process.
Key responsibilities include, providing quality service to Postmasters, managing their enquiries and challenges through resolution and effectively communicating these outcomes to ensure Postmaster satisfaction.
Alongside this, you will have the opportunity to work with data, producing management information reports for monitoring and performance and collaborating with the wider Supply Chain to achieve satisfactory outcomes for branch queries
What we can do for you
Now, more than ever, we understand that attracting the right talent is pivotal in driving the positive change needed throughout our organisation. Beyond a competitive salary, we offer a comprehensive benefits package that includes:
25 days annual leave that increases with tenure
Generous pension contribution
Access to Benenden Healthcare
Life assurance
Income protection after 12 months service
Full support from our employee assistance programme and access to our employee benefits platform
Ever-evolving learning and development opportunities
Our commitment to embracing diversity extends beyond just words. We actively foster an inclusive workplace that values the unique perspectives and contributions from all colleagues. We hold the belief that Equity, Diversity, and Inclusion are not just vital but fundamental to our success and growth. Our priority lies in shaping a business that mirrors the diverse communities we reach, truly making Post Office 'Everybody's Business'. As an equal opportunity employer, we value and celebrate the differences among our people, ensuring that our practices reflect our dedication to inclusivity and equal representation for all.
What you’ll need to succeed
As a Discrepancy Processing Clerk, you will possess first-class communication skills with the ability to communicate effectively at all levels. It would be advantageous to have previous customer communication experience. Additionally, you will have:
Basic understanding of Business IT systems.
Experience working in a service environment and meeting service levels and quality targets.
Proficient in using Microsoft Office 365 and demonstrating good all-round IT skills.
Ability to adhere to clear instructions and processes.
Flexibility in undertaking various roles and working as directed by Manager
Good interpersonal skills to foster dialogue with other teams within and outside the Supply Chain.
Effective team player with problem-solving skills using data and operational knowledge.
Ability to work under pressure and meet deadlines.
About us
Post Office is a community staple. We’re trusted. We’re relatable. We’re reliable. We’re steeped in tradition. But we’re on a journey of transformation. We’re focused on the future and working at pace to compete in a digital world to provide the same, personalised experience we’ve always been proud of – and we need fresh talent to help make it possible.
We’re looking for people to come to Post office to re-imagine. Authentic people who rise to big challenges and make big changes. We all have a genuine duty of care for the people we serve – a purpose that guides us forward, no matter what. We’re looking for people who share in that purpose and show that now, and moving forwards, Post Office truly is Everybody’s Business.
What to expect
The role requires collation of data extracted from business systems, achieving a balance with physical documents and maintaining GL entries. It involves the preparation of discrepancy notifications to branches and managing CCTV requests from Postmasters as per the discrepancy process.
Key responsibilities include, providing quality service to Postmasters, managing their enquiries and challenges through resolution and effectively communicating these outcomes to ensure Postmaster satisfaction.
Alongside this, you will have the opportunity to work with data, producing management information reports for monitoring and performance and collaborating with the wider Supply Chain to achieve satisfactory outcomes for branch queries
What we can do for you
Now, more than ever, we understand that attracting the right talent is pivotal in driving the positive change needed throughout our organisation. Beyond a competitive salary, we offer a comprehensive benefits package that includes:
25 days annual leave that increases with tenure
Generous pension contribution
Access to Benenden Healthcare
Life assurance
Income protection after 12 months service
Full support from our employee assistance programme and access to our employee benefits platform
Ever-evolving learning and development opportunities
Our commitment to embracing diversity extends beyond just words. We actively foster an inclusive workplace that values the unique perspectives and contributions from all colleagues. We hold the belief that Equity, Diversity, and Inclusion are not just vital but fundamental to our success and growth. Our priority lies in shaping a business that mirrors the diverse communities we reach, truly making Post Office 'Everybody's Business'. As an equal opportunity employer, we value and celebrate the differences among our people, ensuring that our practices reflect our dedication to inclusivity and equal representation for all.
What you’ll need to succeed
As a Discrepancy Processing Clerk, you will possess first-class communication skills with the ability to communicate effectively at all levels. It would be advantageous to have previous customer communication experience. Additionally, you will have:
Basic understanding of Business IT systems.
Experience working in a service environment and meeting service levels and quality targets.
Proficient in using Microsoft Office 365 and demonstrating good all-round IT skills.
Ability to adhere to clear instructions and processes.
Flexibility in undertaking various roles and working as directed by Manager
Good interpersonal skills to foster dialogue with other teams within and outside the Supply Chain.
Effective team player with problem-solving skills using data and operational knowledge.
Ability to work under pressure and meet deadlines.
About us
Post Office is a community staple. We’re trusted. We’re relatable. We’re reliable. We’re steeped in tradition. But we’re on a journey of transformation. We’re focused on the future and working at pace to compete in a digital world to provide the same, personalised experience we’ve always been proud of – and we need fresh talent to help make it possible.
We’re looking for people to come to Post office to re-imagine. Authentic people who rise to big challenges and make big changes. We all have a genuine duty of care for the people we serve – a purpose that guides us forward, no matter what. We’re looking for people who share in that purpose and show that now, and moving forwards, Post Office truly is Everybody’s Business.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.