Patient Services Manager
| Posting date: | 17 June 2025 |
|---|---|
| Salary: | £19.00 per hour |
| Additional salary information: | £19.00 an hour |
| Hours: | Full time |
| Closing date: | 20 July 2025 |
| Location: | Plymouth, PL3 6HG |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A0998-25-0006 |
Summary
KEY RESPONSIBILITIES Lead the planning and implementation of resources to cover the Patient Service teams periods of leave and low staffing levels to ensure continuation of provision of services to patients Ensure effective systems are in place for significant events and data breaches with a mechanism to disseminate audited results for learning and development of the Primary Care Network Ensure systems for referral pathways are current and all relevant staff are familiar Support systems to ensure the PCN is compliant with all GDPR regulations in conjunction with the Strategic Director. Drive and continued development of patient pre-triage processes and signposting of external services for patients which align in patient triage and via patient navigators Ensure through delegation effective management of the Patient Participation Group Responsible for an effective complaints management, monitoring and recording systems which identifies themes is in line with the K041b return Oversee campaigns to promote and increase the use of patient online services to increase patient access To supervise the management of the Patient Services teams and identify opportunities for quality improvement and new initiatives initiating bids for resources and service delivery Solid investment in staff through regular scheduled meetings, appraisals, 1:1 opportunity, with a mechanism to constructively feedback ideas and suggestions to maximise a high-performance culture Ensuring all staff in the Patient Service team have the appropriate level of training to enable them to conduct their individual roles and responsibilities effectively To collaborate closely with the wider team to improve practice resilience and access to excellent care using quality improvement techniques Direct line management of the Deputy Patient Service Managers Deputise for the Head of Operations in periods of absence Point of contact for the Clinical Care teams in periods of absence of the Clinical Care Manager Completing staff appraisals as required ensuring the patient services team have appropriate set objectives that align to the PCNs strategy goals To remain up to date with all national and local guidance Guiding staff and developing effective monitoring and audits systems using clinical system and other software available Support strategic planning and overview