Service & Warranty Advisor
| Posting date: | 17 June 2025 |
|---|---|
| Salary: | £30,000 to £32,000 per year |
| Hours: | Full time |
| Closing date: | 17 July 2025 |
| Location: | Belvedere, Kent |
| Remote working: | On-site only |
| Company: | WJF Technical Support Limited |
| Job type: | Permanent |
| Job reference: | Belv2 |
Summary
We are looking for a Service/Warranty Advisor to join our customers team in Belvedere
Main Purpose of Job:
To oversee service/warranty and PFL invoice procedures ensuring compliance to Manufacturers' policy and procedures.
To process all service/warranty and PFL job cards to ensure maximum profitability for each repair and full compliance with the manufacturers' requirements.
Individual Key Objectives:
To check and raise retail pro-forma invoices for quotation and passing to the customer.
To co-ordinate the closing of purchase order numbers.
To reconcile warranty and Paccar Finance Limited (PFL) self-billing invoices (SBIs).
To raise warranty and PFL credit notes for customer accounts.
To investigate and resolve CCM queries for warranty and PFL accounts.
To carry out warranty and PFL risk assessments on claims submitted.
Check daily workshop work in progress (WIP) levels and strive to maintain WIP levels below 250 hours.
To manage all warranty and PFL job cards and determine from the technicians write up those claims which are warranty or PFL.
To ensure all correct coding and repair times claimed are correct and raise any discrepancies with the Service Manager.
To liaise with the Workshop Manager over any discrepancies with technicians' write-ups, parts omitted or claim details missing.
To submit all claims through the Haddenham system in a timely manner to achieve submission times in line with current DAF requirements.
To manage all referred and rejected claims daily, ensuring all are resolved in a timely manner in line with current DAF requirements.
To manage daily all parts label requests from the Manufacturer i.e., print all parts labels and pass to the Parts Department for action. Record all labels produced on a separate spreadsheet and liaise with the Parts Department on any missing parts requested. Update spreadsheet daily, with parts consignment note details, when received from the Parts Department.
To ensure all non-warranty repairs are passed to the Service Advisor for process and recharge.
On a weekly basis, to check the verification report and ensure all warranty jobs raised on the GDMS system have been sent to Haddenham.
To ensure all parts to be held off on a weekly basis and pass to the Parts Department to action
We are an equal opportunities employer and we welcome applications from all suitably qualified persons
Monday to Friday, 2 weeks 07.00-17.00 and 1 week 09.00-19.00, 1 Saturday in three 08.00-12.00
Salary: £30,000-32,000+ upto 2k bonus
We are an equal opportunities employer and we welcome applications from all suitably qualified persons
Main Purpose of Job:
To oversee service/warranty and PFL invoice procedures ensuring compliance to Manufacturers' policy and procedures.
To process all service/warranty and PFL job cards to ensure maximum profitability for each repair and full compliance with the manufacturers' requirements.
Individual Key Objectives:
To check and raise retail pro-forma invoices for quotation and passing to the customer.
To co-ordinate the closing of purchase order numbers.
To reconcile warranty and Paccar Finance Limited (PFL) self-billing invoices (SBIs).
To raise warranty and PFL credit notes for customer accounts.
To investigate and resolve CCM queries for warranty and PFL accounts.
To carry out warranty and PFL risk assessments on claims submitted.
Check daily workshop work in progress (WIP) levels and strive to maintain WIP levels below 250 hours.
To manage all warranty and PFL job cards and determine from the technicians write up those claims which are warranty or PFL.
To ensure all correct coding and repair times claimed are correct and raise any discrepancies with the Service Manager.
To liaise with the Workshop Manager over any discrepancies with technicians' write-ups, parts omitted or claim details missing.
To submit all claims through the Haddenham system in a timely manner to achieve submission times in line with current DAF requirements.
To manage all referred and rejected claims daily, ensuring all are resolved in a timely manner in line with current DAF requirements.
To manage daily all parts label requests from the Manufacturer i.e., print all parts labels and pass to the Parts Department for action. Record all labels produced on a separate spreadsheet and liaise with the Parts Department on any missing parts requested. Update spreadsheet daily, with parts consignment note details, when received from the Parts Department.
To ensure all non-warranty repairs are passed to the Service Advisor for process and recharge.
On a weekly basis, to check the verification report and ensure all warranty jobs raised on the GDMS system have been sent to Haddenham.
To ensure all parts to be held off on a weekly basis and pass to the Parts Department to action
We are an equal opportunities employer and we welcome applications from all suitably qualified persons
Monday to Friday, 2 weeks 07.00-17.00 and 1 week 09.00-19.00, 1 Saturday in three 08.00-12.00
Salary: £30,000-32,000+ upto 2k bonus
We are an equal opportunities employer and we welcome applications from all suitably qualified persons
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.