CHLH/2506/13 Assistant Operations Manager
| Posting date: | 17 June 2025 |
|---|---|
| Salary: | £30,266 to £33,579 per year |
| Hours: | Full time |
| Closing date: | 15 July 2025 |
| Location: | Thurso, Highland |
| Remote working: | On-site only |
| Company: | High Life Highland |
| Job type: | Permanent |
| Job reference: | CHLH/2506/13 |
Summary
KEY DUTIES AND RESPONSIBILITIES INCLUDE:
1. Actively promote a positive and collaborative workplace culture that supports the Charity’s purpose of Making Life Better and i-care values to increase morale, productivity and performance.
2. Be responsible for the daily operational management of North Coast Visitor Centre, including day-to-day line management of all visitor services staff and catering staff.
3. Be responsible for the successful delivery of the operational aspects of events at NCVC.
4. Be Responsible Premises Officer for NCVC
5. Ensure high performance and presentation standards of the staff and visitor services areas of NCVC
6. Co-ordinate ‘no-cost’ marketing activities; Mailchimp. Facebook, Twitter, Blogs and website and contribute to NCVC’s Marketing plan
7. Ensure compliance with the financial regulations at all times and to support the Operations Manager in reducing costs and increasing income wherever possible.
8. Consult with visitors and staff on the operation of NCVC and to ensure the Operations Manager is informed of any issues or improvements that may contribute to the effectiveness or efficiency of NCVC
9. Manage training of all visitor services and catering staff, both statutory and job related
10. Work effectively with staff to ensure that Quality Assurance standards are maintained.
11. Assist with the monitoring and collation of performance statistics and other returns as required
12. Monitor and review health and safety systems of work and policies within the museum (including, NOP, EAP, COSHH, Risk Assessments) and to ensure that all visitor services and café staff are conversant with and adhere to instructions and written procedures at all times.
13. Actively contribute to and implement the Museum’s Operational plan.
14. Carry out regular maintenance inspections in relation to buildings, surrounding areas and equipment and to maintain appropriate records.
15. Be a key holder and ensure the security procedures are complied with at all times and respond to out of hours calls if required.
16. Support the operation of other Culture & Learning facilities within the area as required.
17. Pursue continuous professional development and contribute to the continuous improvement of NCVC and High Life Highland as a whole.
18. Attend and undertake any training online or in person.
19. Aim to reduce wastage and uphold our environmental values of being as sustainable as possible in all tasks.
20. Assist and support other areas of High Life Highland with particular projects, training or in the event of holidays or sickness working cross-functionally across the NCVC team.
1. Actively promote a positive and collaborative workplace culture that supports the Charity’s purpose of Making Life Better and i-care values to increase morale, productivity and performance.
2. Be responsible for the daily operational management of North Coast Visitor Centre, including day-to-day line management of all visitor services staff and catering staff.
3. Be responsible for the successful delivery of the operational aspects of events at NCVC.
4. Be Responsible Premises Officer for NCVC
5. Ensure high performance and presentation standards of the staff and visitor services areas of NCVC
6. Co-ordinate ‘no-cost’ marketing activities; Mailchimp. Facebook, Twitter, Blogs and website and contribute to NCVC’s Marketing plan
7. Ensure compliance with the financial regulations at all times and to support the Operations Manager in reducing costs and increasing income wherever possible.
8. Consult with visitors and staff on the operation of NCVC and to ensure the Operations Manager is informed of any issues or improvements that may contribute to the effectiveness or efficiency of NCVC
9. Manage training of all visitor services and catering staff, both statutory and job related
10. Work effectively with staff to ensure that Quality Assurance standards are maintained.
11. Assist with the monitoring and collation of performance statistics and other returns as required
12. Monitor and review health and safety systems of work and policies within the museum (including, NOP, EAP, COSHH, Risk Assessments) and to ensure that all visitor services and café staff are conversant with and adhere to instructions and written procedures at all times.
13. Actively contribute to and implement the Museum’s Operational plan.
14. Carry out regular maintenance inspections in relation to buildings, surrounding areas and equipment and to maintain appropriate records.
15. Be a key holder and ensure the security procedures are complied with at all times and respond to out of hours calls if required.
16. Support the operation of other Culture & Learning facilities within the area as required.
17. Pursue continuous professional development and contribute to the continuous improvement of NCVC and High Life Highland as a whole.
18. Attend and undertake any training online or in person.
19. Aim to reduce wastage and uphold our environmental values of being as sustainable as possible in all tasks.
20. Assist and support other areas of High Life Highland with particular projects, training or in the event of holidays or sickness working cross-functionally across the NCVC team.