2 x Part time Patient Facilitators

Posting date:	17 June 2025
Salary:	£13.85 per hour
Additional salary information:	£13.85 an hour
Hours:	Full time
Closing date:	04 July 2025
Location:	London, E5 0RD
Company:	NHS Jobs
Job type:	Permanent
Job reference:	A0965-25-0003

Summary

Duties and responsibilities: The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the senior receptionist/practice management team, dependent on current and evolving practice workload and staffing levels: Ensure the telephones are answered in a timely manner and any issues are recorded and reported to the management team when they arise Opening up/locking up of practice premises and maintaining security in accordance with practice protocols Maintaining and monitoring the practice appointments system Processing personal, telephone and electronic requests for appointments, visits and telephone/ electronic consultations Ensure people contacting the practice are directed to the most appropriate healthcare professional or system to address their issue Processing and distributing incoming (and outgoing) mail via scanning and workflow Taking messages and ensuring they are processed in the most appropriate way Filing and retrieving paperwork when needed Processing repeat prescriptions in accordance with practice guidelines Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers Process and respond to requests from clinicians for support and information in a timely manner Clearing and re-stocking of consulting rooms as required Providing clerical assistance to practice staff as required filing, photocopying and scanning Ordering, re-ordering and monitoring of stationery and other supplies when required Dealing with clinical and non-clinical waste when required Dealing with spills according to practice protocols Ensuring reception and the patient facing areas are kept tidy at all times. Provision of refreshments for staff and visitors as required; loading and emptying the dishwasher and keeping the kitchen area clean and tidy Keeping the noticeboards updated and relevant Support the team in emergency situations and participate in training around such situations Participate in the recall of patients via phone call, text, email and letters supporting the systems administrator to improve practice outcomes Provide support to the management team and practice coordinator from an administrative point and help support project and practice developments Provide flexibility of hours to include extended hours and weekend working Provide flexibility of location so that cross site cover can be provided when the need arises Process all GP2GP, EPS, GP Links and other electronic GP processes and participate in training on all existing and new services. Process and collate all new paper notes into the practice, chasing overdue notes and sending requested notes back. Ensure timely processing of reports and all requests for information by outside agencies Ensure fees are processed (according to practice protocols) when appropriate Liaising with other NHS services with regard to the above and related processes when required. Take complaints and process them according to the practice policy Show high level of customer service and reflect on own and whole team development needs in this area Help develop and improve the customer experience Engage with new technologies to improve the patient and practice experience Ensure new patients have a smooth registration process and are processed according to the practice protocols with particular reference to carers, childhood immunisations and safe registration of family units. Ensure practice policies relating to patients are followed such as the Carers policy To carry out any other duties commensurate with the general purpose of the post Experience of working with the public Experience of working within a pressurised environment Previous Receptionist experience, preferably within a healthcare setting or similar Experience of working in a GP Practice GP Reception experience Excellent communication skills verbal and written Excellent interpersonal skills with a sympathetic and caring approach to the public An understanding, acceptance and adherence of the need for strict confidentiality & data protection issues Computer literate Willingness to take advice, follow instruction and undertake delegated duties Ability to prioritise workload and multitask Able to work within a team Language other than English speaking Knowledge Emis Web Flexible approach to work Professional appearance and conduct Self-motivated Friendly and approachable manner Sense of humour