Customer Service Apprentice
| Posting date: | 17 June 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 01 July 2025 |
| Location: | Bedford, Bedfordshire |
| Remote working: | On-site only |
| Company: | Bedford Borough Council |
| Job type: | Apprenticeship |
| Job reference: |
Summary
A fantastic opportunity has arisen for someone with a positive attitude and excellent Customer Service skills to join our fast paced team based in Bedford town centre. To provide help and assistance to a diverse range of customers on a broad variety of Council services. To offer a high level of customer service resolving enquiries accurately and efficiently in the Contact Centre or as a receptionist or floorwalker.
You will be required to complete a basic criminal records check for unspent convictions.
In order to apply for an apprenticeship, you must have been ordinarily resident in the UK for at least the previous three years on the first day of the apprenticeship (this includes EEA for UK or EEA Nationals with pre-settled or Settled Status) or have some other residency eligibility status. Please see Annex A of the latest employer funding rules: Apprenticeship funding rules - GOV.UK for a full list of residency categories and locations.
How to apply
When you are ready to apply, click on ‘Apply for Vacancy’; you will be asked to upload a CV and answer some application questions. The application questions require a yes/no response. Please make sure your CV shows how you meet the requirements for the role you are applying for, the job profile below will show the essential selection criteria. An optional CV template is provided below.
Closing Date: 1st July 2025
Interview Date(s): W/C 28th July 2025
Please note:
The Council will not normally re-employ ex-employees in receipt of:
· a severance payment (within 12 months of leaving)
· a local government pension (applies to Senior Officers only)
unless the appointment is business critical
For further information, please email recruitment.team@bedford.gov.uk
In order to be eligible for apprenticeship levy funding, you must have been ordinarily
resident in the UK for at least the previous three years on the first day of the
apprenticeship, (this includes EEA for UK or EEA Nationals with pre-settled or Settled Status) or have some other residency eligibility status.
Please see Annex A of the latest employer funding rules: Apprenticeship funding rules - GOV.UK for a full list of residency categories and locations.
Armed Forces Covenant
Bedford Borough Council is proud to be a member of the Armed Forces Covenant, we pledge to interview any eligible job applicant who meets the minimum criteria for the job they are applying for.
https://www.bedford.gov.uk/your-council/about-council/armed-forces
Disabled applicants
Bedford Borough Council is a Level 2 Disability Confident employer and guarantees to interview anyone with a disability whose application meets the minimum criteria for the role they are applying for.
https://www.bedford.gov.uk/jobs/more-information-and-how-apply/information-and-guidance-applying-council-vacancies/disability
Care Leavers Covenant
Bedford Borough Council is proud to have signed up to the Care Leavers Covenant. If you are currently looked after by a local authority or a care leaver (care experienced young person), and under the age of 25, we pledge to guarantee an interview if you meet the minimum criteria for the role you are applying for.
https://mycovenant.org.uk/about/
You will be required to complete a basic criminal records check for unspent convictions.
In order to apply for an apprenticeship, you must have been ordinarily resident in the UK for at least the previous three years on the first day of the apprenticeship (this includes EEA for UK or EEA Nationals with pre-settled or Settled Status) or have some other residency eligibility status. Please see Annex A of the latest employer funding rules: Apprenticeship funding rules - GOV.UK for a full list of residency categories and locations.
How to apply
When you are ready to apply, click on ‘Apply for Vacancy’; you will be asked to upload a CV and answer some application questions. The application questions require a yes/no response. Please make sure your CV shows how you meet the requirements for the role you are applying for, the job profile below will show the essential selection criteria. An optional CV template is provided below.
Closing Date: 1st July 2025
Interview Date(s): W/C 28th July 2025
Please note:
The Council will not normally re-employ ex-employees in receipt of:
· a severance payment (within 12 months of leaving)
· a local government pension (applies to Senior Officers only)
unless the appointment is business critical
For further information, please email recruitment.team@bedford.gov.uk
In order to be eligible for apprenticeship levy funding, you must have been ordinarily
resident in the UK for at least the previous three years on the first day of the
apprenticeship, (this includes EEA for UK or EEA Nationals with pre-settled or Settled Status) or have some other residency eligibility status.
Please see Annex A of the latest employer funding rules: Apprenticeship funding rules - GOV.UK for a full list of residency categories and locations.
Armed Forces Covenant
Bedford Borough Council is proud to be a member of the Armed Forces Covenant, we pledge to interview any eligible job applicant who meets the minimum criteria for the job they are applying for.
https://www.bedford.gov.uk/your-council/about-council/armed-forces
Disabled applicants
Bedford Borough Council is a Level 2 Disability Confident employer and guarantees to interview anyone with a disability whose application meets the minimum criteria for the role they are applying for.
https://www.bedford.gov.uk/jobs/more-information-and-how-apply/information-and-guidance-applying-council-vacancies/disability
Care Leavers Covenant
Bedford Borough Council is proud to have signed up to the Care Leavers Covenant. If you are currently looked after by a local authority or a care leaver (care experienced young person), and under the age of 25, we pledge to guarantee an interview if you meet the minimum criteria for the role you are applying for.
https://mycovenant.org.uk/about/
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.