Reception Manager
| Posting date: | 17 June 2025 |
|---|---|
| Salary: | £31,531 per year |
| Hours: | Full time |
| Closing date: | 17 July 2025 |
| Location: | Kensington, West London |
| Remote working: | On-site only |
| Company: | KBC Associates |
| Job type: | Permanent |
| Job reference: |
Summary
What you’ll be doing
As Reception Manager, you’ll lead by example, providing excellent guest service and a smooth, efficient check-in/check-out process. Your proactive approach will be key in resolving guest queries and ensuring each interaction reflects our commitment to exceptional hospitality. Beyond guest service, you’ll focus on enhancing team performance through recruiting, training, and ongoing development, helping each team member reach their full potential. Additionally, this role involves a sales component, so you’ll be comfortable driving sales at the desk and empowering your team to do the same.
What you’ll bring
Creative, inspiring leadership that motivates and guides the team to deliver exceptional service
A keen eye for detail to ensure the highest standards at all times
A deep passion for hospitality and guest satisfaction
Excellent communication skills, with the ability to connect naturally with guests and team members
Analytical skills for problem-solving and sales strategy
Knowledge of Opera is beneficial
For you
We offer a benefits package including:
Social Events, Wellbeing and Team Activities
Training and development
Cash Health Plan cover option available
Pension Salary Sacrifice Scheme
Career development and salary reviews
Interest free Season Ticket Loan Scheme
1 Volunteer Days per year (fully paid and in addition to your annual leave)
Complimentary meals prepared for you by our chefs
Length of Service related holiday scheme
discount perks
Discount on Accommodation worldwide and 50% Food and Beverage Outlets
Life Assurance
Recommend a Friend Scheme
As well as real opportunities to develop and gain promotion within the industry.
We are an equal opportunities employer.
As Reception Manager, you’ll lead by example, providing excellent guest service and a smooth, efficient check-in/check-out process. Your proactive approach will be key in resolving guest queries and ensuring each interaction reflects our commitment to exceptional hospitality. Beyond guest service, you’ll focus on enhancing team performance through recruiting, training, and ongoing development, helping each team member reach their full potential. Additionally, this role involves a sales component, so you’ll be comfortable driving sales at the desk and empowering your team to do the same.
What you’ll bring
Creative, inspiring leadership that motivates and guides the team to deliver exceptional service
A keen eye for detail to ensure the highest standards at all times
A deep passion for hospitality and guest satisfaction
Excellent communication skills, with the ability to connect naturally with guests and team members
Analytical skills for problem-solving and sales strategy
Knowledge of Opera is beneficial
For you
We offer a benefits package including:
Social Events, Wellbeing and Team Activities
Training and development
Cash Health Plan cover option available
Pension Salary Sacrifice Scheme
Career development and salary reviews
Interest free Season Ticket Loan Scheme
1 Volunteer Days per year (fully paid and in addition to your annual leave)
Complimentary meals prepared for you by our chefs
Length of Service related holiday scheme
discount perks
Discount on Accommodation worldwide and 50% Food and Beverage Outlets
Life Assurance
Recommend a Friend Scheme
As well as real opportunities to develop and gain promotion within the industry.
We are an equal opportunities employer.