2nd line IT and AV Engineer
| Posting date: | 17 June 2025 |
|---|---|
| Salary: | £32,000.00 per year |
| Hours: | Full time |
| Closing date: | 27 June 2025 |
| Location: | Milton Keynes, Buckinghamshire |
| Remote working: | On-site only |
| Company: | Stadium MK Ltd |
| Job type: | Permanent |
| Job reference: |
Summary
Job purpose: The 2nd line IT and AV Engineer will work with the IT team to assist and handle requests that are raised, from AV events that need a Microphone, to a problem with access to a server from their PC.
The role will include working outside normal business hours to support major events and Football matches.
You will have experience working with commercia AV in events and meeting rooms and IT.
You will work with the team on the 1 in 4 on call rota.
Role Competencies:
Planning and Time Management
• Plan and deliver work over 1–3 months with minimal supervision.
• Support longer-term projects as needed.
• Maintain focus on short- to mid-term objectives and priorities.
Decision-Making and Problem-Solving
• Exercise sound judgment in complex and non-straightforward decisions.
• Confidently resolve issues and make decisions up to one month ahead.
• Utilize industry experience and expertise to identify trends, underlying issues, and innovative solutions.
• Implement company processes effectively within the function or department.
Influence and Stakeholder Management
• Challenge, persuade, and influence peers, teams, and senior colleagues within the remit of responsibility.
• Communicate complex ideas and persuade and influence management of direction to take.
• Can make an impact in relation to the overall direction of the business function and department.
Technical Expertise and Skill Application
• Deliver a range of specific activities with clear objectives.
• Provide regular technical advice and guidance as a subject matter expert.
• Recognized as the local expert in the field.
Communication
• Communicate in a clearly, effective and in a timely manner with senior colleagues, peers, and team members.
• Interpret, advise, and counsel to gain mutual understanding and provide insights.
• Able to communicate objectives and influence to peers
Financial and Budget Awareness
• Understand and manage the profitability of the function or department.
• Interpret and apply Key Performance Indicators (KPIs) to the working environment.
Leadership and Team Development
• Organize and manage the work of team members with technical guidance as needed.
• Mentor and guide team members, delegating tasks as appropriate.
• Define and distribute work within own area and areas of granted responsibility.
Strategic and Operational Alignment
• Operate within business strategy parameters.
• Provide input into aspects of company strategy relevant to the function.
Essential and Desirable Job Criteria:
• Proven track record in IT and AV (E)
• Experience if working with professional event AV equipment, such as mixers and wireless mics (E)
• Working knowledge of helpdesk principles and systems (E)
• Report and analyse helpdesk tickets to identify trends (E)
• Operation and support of Windows desktops from Win10/11 and MS Office (E)
• Working knowledge of Networking including managed switches and Firewalls (E)
• Experience of installing and administration of Office 2010, 2016 and O365 including Outlook (E)
• Using, maintaining and troubleshooting software issues in Windows (E)
• Experience of working with network equipment, IP addressing and WiFi (E)
• Able to produce clear and concise documentation (E)
• Strong communications skills (E)
• Operation and support of Mac Power Book and similar Apple products (D)
• Experience working with Powershell (D)
• Operating and support of Windows Server 2012R2 onwards, Linux (D)
• Operation and support of Windows Server and VM's (D)
The role will include working outside normal business hours to support major events and Football matches.
You will have experience working with commercia AV in events and meeting rooms and IT.
You will work with the team on the 1 in 4 on call rota.
Role Competencies:
Planning and Time Management
• Plan and deliver work over 1–3 months with minimal supervision.
• Support longer-term projects as needed.
• Maintain focus on short- to mid-term objectives and priorities.
Decision-Making and Problem-Solving
• Exercise sound judgment in complex and non-straightforward decisions.
• Confidently resolve issues and make decisions up to one month ahead.
• Utilize industry experience and expertise to identify trends, underlying issues, and innovative solutions.
• Implement company processes effectively within the function or department.
Influence and Stakeholder Management
• Challenge, persuade, and influence peers, teams, and senior colleagues within the remit of responsibility.
• Communicate complex ideas and persuade and influence management of direction to take.
• Can make an impact in relation to the overall direction of the business function and department.
Technical Expertise and Skill Application
• Deliver a range of specific activities with clear objectives.
• Provide regular technical advice and guidance as a subject matter expert.
• Recognized as the local expert in the field.
Communication
• Communicate in a clearly, effective and in a timely manner with senior colleagues, peers, and team members.
• Interpret, advise, and counsel to gain mutual understanding and provide insights.
• Able to communicate objectives and influence to peers
Financial and Budget Awareness
• Understand and manage the profitability of the function or department.
• Interpret and apply Key Performance Indicators (KPIs) to the working environment.
Leadership and Team Development
• Organize and manage the work of team members with technical guidance as needed.
• Mentor and guide team members, delegating tasks as appropriate.
• Define and distribute work within own area and areas of granted responsibility.
Strategic and Operational Alignment
• Operate within business strategy parameters.
• Provide input into aspects of company strategy relevant to the function.
Essential and Desirable Job Criteria:
• Proven track record in IT and AV (E)
• Experience if working with professional event AV equipment, such as mixers and wireless mics (E)
• Working knowledge of helpdesk principles and systems (E)
• Report and analyse helpdesk tickets to identify trends (E)
• Operation and support of Windows desktops from Win10/11 and MS Office (E)
• Working knowledge of Networking including managed switches and Firewalls (E)
• Experience of installing and administration of Office 2010, 2016 and O365 including Outlook (E)
• Using, maintaining and troubleshooting software issues in Windows (E)
• Experience of working with network equipment, IP addressing and WiFi (E)
• Able to produce clear and concise documentation (E)
• Strong communications skills (E)
• Operation and support of Mac Power Book and similar Apple products (D)
• Experience working with Powershell (D)
• Operating and support of Windows Server 2012R2 onwards, Linux (D)
• Operation and support of Windows Server and VM's (D)