Customer Liaison Officer
| Posting date: | 17 June 2025 |
|---|---|
| Salary: | £29,572 to £31,067 per year |
| Hours: | Full time |
| Closing date: | 11 July 2025 |
| Location: | Ipswich, Suffolk |
| Remote working: | On-site only |
| Company: | Ipswich Borough Council |
| Job type: | Permanent |
| Job reference: | REQ01006 |
Summary
A great opportunity has arisen for a Customer Liaison Officer to join Ipswich Borough Council in the Maintenance and Contracts team.
You will act as the main point of contact between the Maintenance and Contracts team, council tenants, contractors and other Ipswich Borough Council departments.
You will be expected to communicate across a wide range of stakeholders both verbally and in writing. You will deal with complaints and visit our tenants and leaseholders during and after work and distribute customer satisfaction questionnaires.
You will measure customer related performance statistics in line with Key Performance Indicators and attend a number of meetings including monthly contractor performance review meetings and with internal service provider meetings.
You will be educated to GCSE standard or equivalent in English and Maths and have proven customer services experience.
Hours of work are 37 hours per week, Monday to Friday and you will be based at Layard House, 11 New Way, Ipswich, Suffolk, IP2 0BX, Ipswich
As well as a good salary, we offer a career average pension scheme, generous holiday and sick pay entitlements, subsidised parking, public transport discounts, free swimming, cycle purchase scheme, plenty of personal and professional development opportunities, flexible working, hybrid working opportunities, Employee Assistance Programme and the opportunity to work with great colleagues.
For more information about this role please contact Emmanuel Lynch (he/him) on 01473 432997 or via email emmanuel.lynch@ipswich.gov.uk
If you require any assistance or reasonable adjustments during the application or recruitment process, please let us know so that the appropriate arrangements can be put in place.
Please download the Job Description and Person Specification to find out more about this role: Job Description and Person Specification
The selection process will be an interview, carried out in person. Interviews will be held w/c 14th July 2025.
Early applications are encouraged as we reserve the right to interview candidates who meet the essential criteria prior to the closing date and / or to close the opportunity to applicants once we receive sufficient applications.
Please note CVs are not accepted.
You will act as the main point of contact between the Maintenance and Contracts team, council tenants, contractors and other Ipswich Borough Council departments.
You will be expected to communicate across a wide range of stakeholders both verbally and in writing. You will deal with complaints and visit our tenants and leaseholders during and after work and distribute customer satisfaction questionnaires.
You will measure customer related performance statistics in line with Key Performance Indicators and attend a number of meetings including monthly contractor performance review meetings and with internal service provider meetings.
You will be educated to GCSE standard or equivalent in English and Maths and have proven customer services experience.
Hours of work are 37 hours per week, Monday to Friday and you will be based at Layard House, 11 New Way, Ipswich, Suffolk, IP2 0BX, Ipswich
As well as a good salary, we offer a career average pension scheme, generous holiday and sick pay entitlements, subsidised parking, public transport discounts, free swimming, cycle purchase scheme, plenty of personal and professional development opportunities, flexible working, hybrid working opportunities, Employee Assistance Programme and the opportunity to work with great colleagues.
For more information about this role please contact Emmanuel Lynch (he/him) on 01473 432997 or via email emmanuel.lynch@ipswich.gov.uk
If you require any assistance or reasonable adjustments during the application or recruitment process, please let us know so that the appropriate arrangements can be put in place.
Please download the Job Description and Person Specification to find out more about this role: Job Description and Person Specification
The selection process will be an interview, carried out in person. Interviews will be held w/c 14th July 2025.
Early applications are encouraged as we reserve the right to interview candidates who meet the essential criteria prior to the closing date and / or to close the opportunity to applicants once we receive sufficient applications.
Please note CVs are not accepted.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.