Senior Service Manager
| Posting date: | 17 June 2025 |
|---|---|
| Salary: | £44,720 to £52,130 per year |
| Additional salary information: | National: £44,720 - £47,850 London: £48,720 - £52,130 New entrants to the Civil Service will start their role on the salary band minimum: £44,720 for National Roles. £48,720 for London Roles. Recruitment Retention Allowance (RRA): Up to £8,300 is availa |
| Hours: | Full time |
| Closing date: | 06 July 2025 |
| Location: | Glasgow |
| Company: | Government Recruitment Service |
| Job type: | Permanent |
| Job reference: | 410723/2 |
Summary
You will have a strong background and level of experience in IT Service Management, enjoy working in a fast-paced environment and be proactive and adaptable. Using your strong knowledge and expertise of Service Management, you will effectively influence change within one of the largest government organisations and have the opportunity to manage national critical services.
You will interface with Service Architecture & Transition, Service Operations & Programme Portfolio colleagues to assure the delivery of the service/s you are responsible for. You will also work closely with both internal and external technical teams to ensure the quality of the service being delivered meets the business needs.
Due to business requirements this post is available on a full time/flexible working basis. Where business needs allow, some roles may be suitable for a combination of office and home-based working. Where this is the case, employees will be expected to spend a minimum of 60% of their working time in the office. Applicants can raise any queries to the email address at the bottom of the advert.
As a Senior Service Manager your main day to day responsibilities will be:
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- Ensuring that the customer receives the highest level of service from the Enterprise Services teams and managed suppliers, promoting a culture of customer satisfaction.
- Managing and working effectively with stakeholders at all levels both internally & externally, managing stakeholder expectations and showing flexibility to adapt to reach consensus
- Effectively communicate and collaborate with non-technical and technical stakeholders, 3rd party and internal suppliers across government teams to ensure alignment
- Maintaining a working knowledge of projects and change programs both in the pipeline and in delivery with respect to the specific customer organisation
- Identifying and leading initiatives to drive continuous improvement across customer services, whilst protecting the integrity of existing services
- Reviewing supplier financial performance including invoice validation to identify cost reduction opportunities
- Representing customers in Service Readiness reviews and assessments, identifying, managing and escalating service risks appropriately
ITIL v3 or v4 Foundation certification is desirable but not essential. We welcome applications from candidates with equivalent experience.
/*StartFragment */UK residency and security requirements - You need to have lived in the UK for the past 5 years. /*EndFragment */
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