Administrator
| Posting date: | 16 June 2025 |
|---|---|
| Salary: | £26,740 per year |
| Hours: | Part time |
| Closing date: | 16 July 2025 |
| Location: | Lichfield, Midlands, WS14 0QP |
| Company: | Voyage Care |
| Job type: | Permanent |
| Job reference: | 56985998 |
Summary
Reporting to the Operational Support Team Supervisor, an exciting opportunity has arisen to join a dynamic operational support department in a new team that is responsible for ensuring the operational data held in our ERP is robustly maintained.
The shift pattern is as follows:
- Monday, Tuesday, and Friday: 08:00 – 16:00 (7.5 hours each day)
- Wednesday and Thursday: 08:00 – 12:00 (4 hours each day)
Operational Support Team Administrator
- Create and maintain employee/PWS records on the ERP system
- Process Employee and PWS E-Forms
- Create and maintain TUPE pay rate override records
- Ensure all changes to pay rates comply with our authorisation matrix
- Investigate and resolve pay queries
- Liaise with the payroll department and finance department to ensure information uploaded into the ERP system is correct
- Run all Compliance Reports according to department deadlines
- Complete weekly and monthly invoicing and reporting on the system, requesting daily system exports
- Create & maintain charge rates within the system
- Create new rates and records within the system following validation from the funder.
- Investigate and resolve any finance / invoice queries
- Deactivate and archive old data
- Comply with agreed SLA to create users and action changes
- Provide support to the wider operational team when required and maintain weekly compliance calls and data
- Manage team inboxes, responding within agreed SLA
- Ensure e-learning is kept up to date
- CM2000 System Management
- E-Form Training for the Operational Teams
- Other ad hoc duties as required.
Key characteristics for role:
- Attention to detail.
- High level of accuracy.
- Knowledge of Coldharbour yet not essential
The shift pattern is as follows:
- Monday, Tuesday, and Friday: 08:00 – 16:00 (7.5 hours each day)
- Wednesday and Thursday: 08:00 – 12:00 (4 hours each day)
Operational Support Team Administrator
- Create and maintain employee/PWS records on the ERP system
- Process Employee and PWS E-Forms
- Create and maintain TUPE pay rate override records
- Ensure all changes to pay rates comply with our authorisation matrix
- Investigate and resolve pay queries
- Liaise with the payroll department and finance department to ensure information uploaded into the ERP system is correct
- Run all Compliance Reports according to department deadlines
- Complete weekly and monthly invoicing and reporting on the system, requesting daily system exports
- Create & maintain charge rates within the system
- Create new rates and records within the system following validation from the funder.
- Investigate and resolve any finance / invoice queries
- Deactivate and archive old data
- Comply with agreed SLA to create users and action changes
- Provide support to the wider operational team when required and maintain weekly compliance calls and data
- Manage team inboxes, responding within agreed SLA
- Ensure e-learning is kept up to date
- CM2000 System Management
- E-Form Training for the Operational Teams
- Other ad hoc duties as required.
Key characteristics for role:
- Attention to detail.
- High level of accuracy.
- Knowledge of Coldharbour yet not essential