Customer Admin Officer
| Posting date: | 16 June 2025 |
|---|---|
| Salary: | £24,000.0 to £26,000.0 per year |
| Additional salary information: | £24-26K |
| Hours: | Full time |
| Closing date: | 16 July 2025 |
| Location: | Reading, Berkshire, RG1 3BE |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | Hays Specialist Recruitment |
| Job type: | Permanent |
| Job reference: | 4697875_1750078423 |
Summary
Your New Role:-
- Ensure efficient delivery of client system support, system administration and proactive assistance to all clients and suppliers.
- Delivering superior service experience to internal and external customers.
- Be the first point of contact when clients and suppliers have questions/issues
- Provide a single point of contact for end users, operational teams and suppliers
- Escalate or forward issues to specialist technical or procurement functions, setting priority and required resolution times.
- Ensure all helpdesk tickets adhere to a timeline, chase for resolution and escalate where necessary
- Provide a "first point of contact" for all customer phone and email/helpdesk queries.
- Answer and log all calls in a timely manner, estimate resolution time, chase resolution, keep customers always informed and inform of the final resolution.
- Ongoing communication internally with Purchase Managers, Purchase Ledger and Treasury
You will need:-
- Excellent Customer Service Skills
- Good telephone manner
- Good excel skills
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk