Contract Senior Continuous Improvement Lead

Posting date:	16 June 2025
Salary:	Not specified
Additional salary information:	Competitive
Hours:	Full time
Closing date:	15 July 2025
Location:	Bristol, City of, BS1 5TR
Company:	TLT LLP
Job type:	Contract
Job reference:	1971

Summary

We, TLT are seeking a Contract Senior Continuous Improvement Lead to join TLT in Bristol. This role will be on an initial 6-month contract and will be paid a day rate via an Umbrella Company. Hybrid office attendance in Bristol, will be required.

Due to the urgency of the role, we are looking to speak to those individuals who are immediately available or have a notice period of 2 weeks or less.

Your role

• Enhancing the efficiency and effectiveness of operations.
• This role involves both the identification of areas for improvement including challenging current ways of working, developing and implementing strategies, and fostering a culture of continuous improvement within the operation for the benefit of clients and their customers, as well as centrally owning overall responsibility and implementation of feedback and improvement from across the operation.

Responsibilities

Operational Risk Management and Risk Mitigation:

• Lead on identifying, assessing, and mitigating operational risks within the Secured Lender Services team.
• Support the enhancement of risk management frameworks and controls to ensure compliance with regulatory requirements.
• Conduct comprehensive risk assessments to identify potential operational risks within mortgage repossession and conveyancing processes.
• Update risk registers, ensuring all identified risks are documented and regularly reviewed.

Governance and Controls:

• Establish and maintain governance structures and control frameworks to ensure operational integrity and compliance.
• Oversight for our QA and Control functions ensuring that there is a robust auditing and control function in place delivering outputs to drive strategy and delivery of services.
• Ensure compliance with all relevant regulatory requirements and internal policies.
• Develop and maintain governance frameworks, policies, and procedures to support the secured lending services operations.

Incident Management:

• Develop incident management protocols and procedures to minimize impact and prevent recurrence.
• Ensure that operational incidents are managed effectively, ensuring timely resolution and documentation.

Root Cause Analysis, Themes, and Trends:

• Conduct thorough root cause analysis of operational incidents to identify underlying issues.
• Identify and analyse themes and trends from incident data to inform risk management strategies.
• Develop and implement corrective actions based on root cause analysis findings to prevent recurrence.

Reporting and Communication:

• Prepare and present regular risk reports to the secured lending services management team, risk and compliance, and other relevant stakeholders.
• Communicate risk-related issues and recommendations to key stakeholders in a clear and concise manner.

Optimisation & Continuous Improvement:

• Research best practices and benchmark processes.
• Identify opportunities for optimisation within processes and systems to enhance efficiency and effectiveness. Implement optimisation strategies and monitor their impact on overall performance.

Change Management:

• Responsible for change management efforts to ensure smooth implementation of improvement initiatives.
• Analysing, recommending and managing the implementation of improvement initiatives
• Develop and execute change management plans, including communication strategies, stakeholder engagement, and training programs.
• Monitor and evaluate the effectiveness of change management activities and adjust as needed.

Data Insights and Management Information:

• Ensuring all internal and external MI is prepared and submitted within required timelines, and that accurate data is provided.
• Provision of insight based on management information for teams and stakeholders regarding performance against strategies for the operations and client. Identifying trends to support decision-making and continuous improvement efforts.

Customer Outcome:

• Lead our approach to Customer Outcome ensuring our clients and operational teams embed our approach, and that horizon scanning is undertaken to stay ahead of develo

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