Clerical Officer (XN02)

Dyddiad hysbysebu:	16 Mehefin 2025
Cyflog:	£23,615.00 bob blwyddyn
Gwybodaeth ychwanegol am y cyflog:	£23615.00 a year
Oriau:	Llawn Amser
Dyddiad cau:	07 Gorffennaf 2025
Lleoliad:	Leeds, LS9 7TF
Cwmni:	NHS Jobs
Math o swydd:	Parhaol
Cyfeirnod swydd:	C9298-PATH-452

Crynodeb

JOB PURPOSE/SUMMARY This role provides a high standard of clerical service and, where necessary, reception duties to the laboratory, adhering to laboratory guidelines and policies. To undertake a range of clerical duties which include scanning all paperwork relating to patient laboratory records, filing, and issuing of laboratory reports using PPM+, e-mail and uploading onto WinDIP. General administrative duties will include responsibility for main reception and receipt of deliveries and dealing with any queries. JOB DIMENSIONS The post holder will work within the laboratory administrative team working within standard operating procedures, policies and agreed local procedures relevant to that Laboratory. The post holder may be the first point of contact for visitors to the Laboratory. KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED Qualifications Literate and numerate Education to GCSE grade C standard or equivalent or the ability to pass the Trusts Basic Literacy and Numeracy Test level 2 Good command of spoken and written English NVQ 2 or equivalent level of knowledge /experience in an office or customer care environment Knowledge/Experience IT skills including keyboard and data entry, with the ability to demonstrate proficiency in the use of software Knowledge of relevant administrative systems and clerical procedures pertaining to the department (acquired through job training) Previous clerical experience - this could include school/college work experience Work experience in a health or social care setting (desirable) Previous reception/customer care experience (desirable) Training Commitment to undergo job training as required on: o a range of Patient Administration and other Systems. o participate in in-service and mandatory training participate in annual performance appraisal with commitment to agreed Personal Development Plan (PDP) Special Knowledge Insight into role and responsibilities of post Be fully conversant with Trust policies and procedures and have complete understanding of standards to be achieved. Be aware of key indicators and service level agreements within the department. Disposition / Attitude Able to work as part of a multidisciplinary team Able to work on own initiative, within agreed departmental guidelines Professional attitude Practical Skills Good interpersonal skills Effectively communicate with patients and team members PRINCIPAL DUTIES & AREAS OF RESPONSIBILITY The postholder will undertake duties within the following range: 1. To be fully conversant with and adhere to standard operating procedures, policies and agreed laboratory procedures. 2. To promptly process patient and/or other correspondence, documentation, letters, reports etc. 3. To provide a full clerical support service to the laboratory including organising, sorting and filing documents and papers; dealing with incoming and outgoing paper and electronic post as required; photocopying, distributing information by post, email,or PPM And uploading documents onto WinDIP. 4. To greet visitors to thelaboratory, providing an efficient and courteous service, referring queries or concerns regarding patients and other visitors to the t laboratory to appropriate senior staff. 5. Check/enter patient and /or other details on the Patient Administration and other Systems. 6. To request and retrieve relevant information from the appropriate administration system (electronic or paper systems) as necessary. 7. Prepare documentation for processing, including inputting, photocopying or scanning. 8. Check documentation is complete and available when needed 9. Report and respond to any system faults and errors. 10. Maintain and update patient/departmental databases, ensuring patient and other information is accurately recorded, prioritising within departmental guidelines and escalating unresolved situations/issues to appropriate line manager. 11. To deal with telephone and in-person queries from patients and relatives, Trust staff and external agencies in a polite and helpful manner, observing the need for discretion and courtesy. Taking responsibility for returning any follow up calls as necessary. 12. Follow Laboratory/Trust disposal and destruction procedures of confidential documentation, in line with Data Protection Act and Confidentiality. 13. Collect and deliver patient or other documentation/reports around Trust when required. 14. Provide suitable cover for other clerical staff in cases of absences, as delegated by line manager. 15. Assisting to maintain high standards of care, including:- - Maintain a safe working environment, reporting incidents, accidents, complaints - Understand the need to maintain and respect patient confidentiality - Participate in in-service training - Participate in mandatory training annually - Participate in annual performance appraisal 16. Visit and/or work at other designated Trust sites as required to ensure continuity of service/patient care. 17. General office work and any other duties assigned by the Supervisor/Team Leader or Manager, which may include:- Monitor and maintain appropriate/agreed levels of stock and non-stock items, including stationery and office supplies maintain diaries for senior staff THE LEEDS WAY VALUES Our values are part of what make us different from other trusts, so we see this as a strength, as well as a responsibility. They have been developed by our staff and set out what they see as important to how we work. Our five values are: Patient-centred Collaborative Fair Accountable Empowered All our actions and endeavours will be guided and evaluated through these values Additionally, the following are core values which relate specifically to this post: As a healthcare worker dealing with sensitive (patient related) information the importance and value of personal honesty and integrity as a commitment to patient service and confidentiality will be recognised. In contributing to the quality of a technical clinical service you will understand the requirement to continuously develop appropriate skills and accumulate relevant knowledge whether by formal or in-house training. CORE BEHAVIOURS AND SKILLS Personal Motivated Professional attitude and behaviour Able to adapt to service led changes Flexible approach to working practices and duties Attention to detail Good Time Keeping Communication Literacy Numeracy Verbal, non-verbal Able to communicate with all levels of staff Responsibility to others Customer Care skills Reliable Adaptable Trustworthy 8. CORE KNOWLEDGE AND UNDERSTANDING Excellent customer care skills Be aware of, and demonstrate commitment to the Trusts departmental policies and procedures Have understanding of Health and Safety rules and to be responsible for ones own acts and omissions WEST YORKSHIRE ASSOCIATION OF ACUTE TRUSTS (WYAAT) Leeds Teaching Hospitals NHS Trust is part of the West Yorkshire Association of Acute Trusts (WYAAT), a collaborative of the NHS hospital trusts from across West Yorkshire and Harrogate working together to provide the best possible care for our patients. By bringing together the wide range of skills and expertise across West Yorkshire and Harrogate we are working differently, innovating and driving forward change to deliver the highest quality care. By working for Leeds Teaching Hospitals NHS Trust this is your opportunity to be a part of that change. WYAAT is the acute sector arm of the West Yorkshire and Harrogate Health and Care Partnership, one of the largest integrated care systems in the country. The Partnerships ambition is for everyone to have the best possible health and wellbeing, and the work of WYAAT, and each individual trust, supports that ambition. INFECTION CONTROL The jobholder must comply at all times with the Leeds Teaching Hospitals NHS Trust Infection Control policies, in particular by practising Universal Infection Control Precautions. Hand hygiene must be performed before and after contact with patients and their environment. HEALTH AND SAFETY / RISK MANAGEMENT All staff are responsible for working with their colleagues to maintain and improve the quality of services provided to our patients and other service users. This includes complying at all times with the Leeds Teaching Hospitals NHS Trust Policies, including Health and Safety policies, in particular by following agreed security and safer working procedures, and reporting incidents using the Trust Incident Reporting system